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For Companies At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service in a fast-paced retail environment.
- Company: Join a passionate outdoor brand committed to adventure and sustainability.
- Benefits: Enjoy a competitive hourly wage, performance bonuses, and up to 60% staff discount.
- Why this job: Make a real impact by mentoring others and enhancing customer experiences outdoors.
- Qualifications: Experience in retail supervision and strong problem-solving skills are essential.
- Other info: Flexible hours, clear progression pathways, and a supportive, inclusive workplace.
Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We\’re looking for a Retail Supervisor to:
- Support and guide a team to do their best work
- Deliver great service while keeping the store running smoothly
- Enjoy 40–60% discount on top outdoor brands
- Work 24 hours per week on a rotating schedule including weekends
Sound like your kind of role? Read on to find out more.
About Us
We believe life\’s better outdoors — whether it\’s hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care.
That\’s where you come in.
As a Retail Supervisor, you\’ll play a key part in helping your team grow, supporting customers, and keeping the store on track. You\’ll lead by example on the shop floor and step in to run things when the Store Manager is away.
We\’re part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock — three brands that share a love for the outdoors and a commitment to people and planet.
What You\’ll Be Doing
You’ll be a go-to person in store – trusted, knowledgeable and ready to take the lead when needed. In this role, you’ll:
- Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
- Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
- Mentor new colleagues and help onboard them confidently
- Manage store opening and closing duties as a key holder
- Carry out cashing up duties accurately and efficiently
- Lead in the absence of the Store or Assistant Store Manager
- Keep the store safe, compliant and running efficiently
- Bring energy, organisation and motivation to your team
We\’re Looking For Someone Who
- Has experience as a retail supervisor or in a similar supervisory role
- Is confident handling responsibility and solving problems
- Leads by example and builds strong connections with their team
- Stays focused under pressure and knows how to juggle tasks
- Enjoys being hands‑on in a busy, customer‑focused environment
What You’ll Get From Us
We know that strong supervisors make a big difference, that’s why we’re serious about supporting you with rewards that reflect your role, ambition and wellbeing:
- £12.97 per hour (£10.88 per hour for under 21s)
- Performance bonus of up to £750 per year (pro rata)
- Clear progression pathways and ongoing training — from leadership skills to expert product knowledge
- 40–60% staff discount across all our outdoor and active brands
- Up to 33 days holiday, with the option to buy more
- Access to wellbeing support including free, confidential services
- Perkbox membership – savings on food, travel, fitness, entertainment and more
- Company pension scheme to help plan for your future
- Hands‑on experience in a fast‑paced, values‑driven environment
Everyone’s welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.
We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI‑generated may not stand out.
This advert may close early if we receive a high number of applications, so don’t wait too long to apply.
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Retail Supervisor employer: Cotswold Outdoor Group
Contact Detail:
Cotswold Outdoor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their outdoor-loving family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've successfully guided a team or solved a problem under pressure. These examples will help you shine during the interview and demonstrate that you're the hands-on supervisor they need.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by asking about team dynamics, training opportunities, and how they support their staff. This not only shows your interest but also helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that shares your passion for the outdoors and helping others enjoy it too.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Be Yourself: We want to hear your voice, so let your personality shine through in your application. Avoid sounding too formal or generic; instead, be authentic and show us who you really are!
Tailor Your Application: Make sure to highlight your relevant experience as a retail supervisor or in similar roles. Connect your skills to what we’re looking for, like leading a team and delivering excellent customer service.
Show Your Passion for the Outdoors: Since we love the outdoors, it’s great if you can share your enthusiasm for outdoor activities. Mention any personal experiences that relate to our values and how they inspire you to help others enjoy the outdoors.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Cotswold Outdoor Group
✨Know the Brand
Before your interview, take some time to research the company and its values. Understand their commitment to the outdoors and how they support their team. This will help you connect your own experiences to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully guided a team or handled a challenging situation. Highlight your ability to motivate others and maintain a positive atmosphere, especially in a busy environment.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or ensure excellent service during peak times. This shows that you can think on your feet and prioritise customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that demonstrate your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the store. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
