At a Glance
- Tasks: Help customers find the right outdoor gear and provide expert advice.
- Company: Join a passionate team at a leading outdoor retail company.
- Benefits: Enjoy 40-60% discount on outdoor brands and up to £750 yearly bonus.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be part of a fun, active environment while learning new skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Looking for a retail role where you can help people, learn new skills, and be part of a team that loves the outdoors?
We're hiring Sales Assistants to:
- Give friendly advice to customers
- Get full training on specialist services like boot fitting and gait analysis
- Enjoy 40 – 60% discount on top outdoor brands
- Work 0 hours per week in a fun, active environment with a like-minded team
Sound interesting? Read on to learn more.
About us
We believe life's better when it's lived outdoors.
Whether it's hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again.
But getting out there starts with having the right kit – and that's where you come in.
We're looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure.
From experienced hikers to weekend walkers, you'll give friendly, helpful advice and make sure they find the gear that suits them.
We're part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock.
Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet.
Whether it's your first job or your next step, we've got great opportunities to learn, grow, and be part of something bigger.
What you'll be doing
As part of our store team you'll be working with friendly people who enjoy the outdoors, just like you.
You'll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them.
Each day you can expect to
- Deliver a standout shopping experience by understanding each customer's needs and helping them find the right outdoor gear
- Take pride in the store's appearance and work with your team to create a welcoming and inspiring environment for every customer
- Build trusted product knowledge through expert training and hands‑on experience, so you can offer reliable advice
- Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we'll give you all the training you need to support every customer's journey
- Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
- Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
- Take advantage of regular learning and development opportunities – whether you're starting out or aiming to progress, we're here to help you grow.
We're looking for someone who...
- Enjoys helping people and providing great customer service
- Communicates well and can talk to different kinds of people
- Is organised and can handle more than one task at a time
- Is eager to learn about the outdoors and the products we sell
- What you'll get from us
We know that great people make a great team, so we make sure you feel valued and supported. Here's what you'll get when you join us:
- Starting salary of £12.71 per hour (£11.11 per hour if you're under 21)
- Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
- Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
- 40 – 60% discount on our full range of outdoor clothing and gear
- Up to 33 days holiday (depending on your role and hours) with the option to buy more
- Yearly bonus of up to £750 (based on how many hours you work)
- Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform
- Everyone's welcome
We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.
We want to hear your voice so encourage you to write your own application and use AI tools sparingly.
We're looking for honesty, authenticity, and a real sense of who you are.
Applications that feel generic or AI-generated may not stand out.
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Sales Assistant in Horsham employer: Cotswold Outdoor Group Ltd
Join a vibrant team that shares your passion for the outdoors, where flexibility is key and your well-being is prioritised. With comprehensive training opportunities, generous discounts on top outdoor brands, and a supportive work culture, you'll thrive in an environment that values your growth and encourages you to help others enjoy nature. Whether you're looking for part-time work or a stepping stone in your career, this role offers meaningful engagement with customers and the chance to develop your skills in a dynamic setting.
Contact Details:
Cotswold Outdoor Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Horsham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Cotswold Outdoor Group Ltd, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant in Horsham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Cotswold Outdoor Group Ltd that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Cotswold Outdoor Group Ltd will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Cotswold Outdoor Group Ltd and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Cotswold Outdoor Group Ltd
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Cotswold Outdoor Group Ltd, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Cotswold Outdoor Group Ltd!
