Sales Assistant (Customer Advisor) in Fort William, Scotland

Whether you’re studying, parenting, or just looking for more balance, this role gives you the freedom to change your availability each week – all while being part of a team that helps people enjoy the outdoors. If that sounds like the kind of flexibility you’re after, you might be just who we’re looking for.

We’re hiring Sales Assistants to:

• Give friendly advice to customers
• Get full training on specialist services like boot fitting and gait analysis
• Enjoy 40 - 60% discount on top outdoor brands

About us

We believe life’s better when it’s lived outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But getting out there starts with having the right kit – and that’s where you come in. We’re looking for a Sales Assistant – known in our team as a Customer Advisor – to help support all kinds of adventure. From experienced hikers to weekend walkers, you’ll give friendly, helpful advice and make sure they find the gear that suits them.

We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow Rock. Together, we offer trusted outdoor brands, expert advice, and a real commitment to protecting the planet. Whether it’s your first job or your next step, we’ve got great opportunities to learn, grow, and be part of something bigger.

What you’ll be doing

As part of our store team you’ll be working with friendly people who enjoy the outdoors, just like you. You’ll help customers reconnect with nature by making sure they leave with the right kit, whatever the elements throw at them. Each day you can expect to:

• Deliver a standout shopping experience by understanding each customer’s needs and helping them find the right outdoor gear
• Take pride in the store’s appearance and work with your team to create a welcoming and inspiring environment for every customer
• Build trusted product knowledge through expert training and hands-on experience, so you can offer reliable advice
• Learn and deliver specialist services like gait analysis, boot fitting and rucksack fitting – we’ll give you all the training you need to support every customer’s journey
• Help the store run smoothly by keeping shelves tidy, products easy to see, and the stockroom neat and organised
• Be part of a flexible team, with weekend shifts included so we can help customers when they need us the most
• Take advantage of regular learning and development opportunities – whether you’re starting out or aiming to progress, we’re here to help you grow.

We’re looking for someone who:

• Enjoys helping people and providing great customer service
• Communicates well and can talk to different kinds of people
• Is organised and can handle more than one task at a time
• Is eager to learn about the outdoors and the products we sell

Although our zero-hour contracts provide flexibility to work varying hours each week, our rotas are published 4 weeks in advance and we ask that you confirm your availability in line with this. There is no commitment to work every week, but you will need to work regularly to remain an active colleague and be offered work.

What you’ll get from us

We know that great people make a great team, so we make sure you feel valued and supported. Here’s what you’ll get when you join us:

• Starting salary of £12.21 per hour (£10.24 per hour if you’re under 21)
• Support for your wellbeing with free, confidential help available any time through our Employee Assistance Programme
• Ongoing training and learning including expert sessions from top outdoor brands and our in-house development team to help you grow your skills and confidence
• 40 – 60% discount on our full range of outdoor clothing and gear
• Up to 33 days holiday (pro-rated based on your role and hours) with the option to buy more
• Yearly bonus of up to £750 (based on how many hours you work)
• Discounts on everyday essentials like shopping, dining, fitness and entertainment through our perks platform

Everyone’s welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We’re looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so don’t wait too long to apply.