At a Glance
- Tasks: Lead a dynamic team, deliver excellent customer service, and manage store operations.
- Company: Join a passionate outdoor brand committed to people and the planet.
- Benefits: Earn £13.22 per hour, enjoy up to 60% discount, and access wellbeing support.
- Other info: Diverse teams welcome; apply authentically to stand out!
- Why this job: Make a real impact in a fast-paced environment while enjoying great perks.
- Qualifications: Experience in retail supervision and strong problem-solving skills required.
The predicted salary is between 13.22 - 13.22 £ per hour.
Are you an experienced Supervisor who excels in a fast-paced, high-energy environment?
We're looking for a Retail Supervisor to: Support and guide a team to do their best work Deliver great service while keeping the store running smoothly Enjoy 40–60% discount on top outdoor brands Work 32 hours per week on a rotating schedule including weekends Sound like your kind of role?
Read on to find out more.
About us
We believe life's better outdoors — whether it's hiking hills, running trails, or simply escaping the everyday.
But great adventures start with the right kit and advice from people who care.
That's where you come in.
As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track.
You'll lead by example on the shop floor and step in to run things when the Store Manager is away.
We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow Rock — three brands that share a love for the outdoors and a commitment to people and planet.
What you'll be doing
You'll be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed.
In this role, you'll: Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis Mentor new colleagues and help onboard them confidently Manage store opening and closing duties as a key holder Carry out cashing up duties accurately and efficiently Lead in the absence of the Store or Assistant Store Manager Keep the store safe, compliant and running efficiently Bring energy, organisation and motivation to your team We're looking for someone who Has experience as a retail supervisor or in a similar supervisory role Is confident handling responsibility and solving problems Leads by example and builds strong connections with their team Stays focused under pressure and knows how to juggle tasks Enjoys being hands-on in a busy, customer-focused environment What you'll get from us We know that strong supervisors make a big difference, that's why we're serious about supporting you with rewards that reflect your role, ambition and wellbeing: £13.22 per hour (£11.56 per hour for under 21s) Performance bonus of up to £750 per year (pro rata) Clear progression pathways and ongoing training — from leadership skills to expert product knowledge 40–60% staff discount across all our outdoor and active brands Up to 33 days holiday, with the option to buy more Access to wellbeing support including free, confidential services Perkbox membership – savings on food, travel, fitness, entertainment and more Company pension scheme to help plan for your future Hands-on experience in a fast-paced, values-driven environment Everyone's welcome We welcome applications from all genders, backgrounds, and experiences.
Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.
We want to hear your voice so encourage you to write your own application and use AI tools sparingly.
We're looking for honesty, authenticity, and a real sense of who you are.
Applications that feel generic or AI-generated may not stand out.
This advert may close early if we receive a high number of applications, so don't wait too long to apply.
Retail Supervisor in Caol employer: Cotswold Outdoor Group Ltd
Join a vibrant team that shares your passion for the outdoors, where flexibility is key and your well-being is prioritised. With comprehensive training opportunities, generous discounts on top outdoor brands, and a supportive work culture, you'll thrive in an environment that values your growth and encourages you to help others enjoy nature. Whether you're looking for part-time work or a stepping stone in your career, this role offers meaningful engagement with customers and the chance to develop your skills in a dynamic setting.
Contact Details:
Cotswold Outdoor Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Caol
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cotswold Outdoor Group Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cotswold Outdoor Group Ltd!
We think you need these skills to ace Retail Supervisor in Caol
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cotswold Outdoor Group Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cotswold Outdoor Group Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cotswold Outdoor Group Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cotswold Outdoor Group Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
