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- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: Join Cotswold Inns & Hotels, known for unforgettable experiences in stunning locations.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus tips and flexible pay options.
- Why this job: Be part of a supportive team that values individuality and offers growth opportunities.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction are essential.
- Other info: Work in a beautiful setting with a chance to develop your career.
The predicted salary is between 20000 - 30000 £ per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Bear on Rodborough Common is nestled amongst the rambling hills of beautiful National Trust land. Popular with ramblers, dog walkers and golfers, expect a busy bar and accommodation with 46 rooms on site.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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Reception Staff employer: Cotswold Inns & Hotels
Contact Detail:
Cotswold Inns & Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff
✨Tip Number 1
Familiarise yourself with the Cotswold Inns & Hotels brand and their values. Understanding their commitment to warm hospitality and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your interpersonal skills by thinking of examples from previous experiences where you created a positive first impression or handled guest enquiries effectively. This will demonstrate your suitability for the role.
✨Tip Number 3
Research common IT systems used in hotel management, as being familiar with these can give you an edge. Mentioning your ability to quickly learn new systems can also highlight your adaptability.
✨Tip Number 4
Engage with the local community and understand the unique aspects of the area around The Bear on Rodborough Common. This knowledge can enhance your interactions with guests and show your commitment to the role.
We think you need these skills to ace Reception Staff
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Cotswold Inns & Hotels are looking for in a Receptionist. Highlight key responsibilities such as creating a welcoming atmosphere and managing check-ins efficiently.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise your interpersonal skills and any previous roles in hospitality or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at Cotswold Inns & Hotels and how you can contribute to their values of individuality and exceptional service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a reception role.
How to prepare for a job interview at Cotswold Inns & Hotels
✨Show Your Warmth
As a Receptionist, creating a welcoming atmosphere is key. During the interview, demonstrate your friendly and approachable nature. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Highlight Your Interpersonal Skills
Discuss your experience in handling guest enquiries and managing check-ins. Share specific examples of how you've resolved issues or made guests feel valued, showcasing your ability to prioritise guest satisfaction.
✨Familiarise Yourself with IT Systems
Since you'll be using IT systems to manage reservations, mention any relevant experience you have with similar software. If you're not familiar with their specific systems, express your willingness to learn quickly.
✨Emphasise Teamwork and Collaboration
Cotswold Inns & Hotels values a supportive environment. Talk about your experiences working in teams, how you contribute to a collaborative atmosphere, and your understanding of the importance of being part of a family-like workplace.
