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- Tasks: Create a warm welcome for guests and manage check-ins with efficiency.
- Company: Cotswold Inns & Hotels, known for unforgettable experiences in stunning locations.
- Benefits: Enjoy discounts on food, tips, and access to health plans and perks.
- Why this job: Join a supportive team where your individuality is celebrated and grow your career.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction.
- Other info: Flexible earning options and continuous learning opportunities await you.
The predicted salary is between 20000 - 25000 £ per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Lamb Inn is a converted 15th century weaver’s cottage, located along a peaceful side street in the historic market town of Burford. The 17 guest rooms and busy bar make this location a popular spot with visitors.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Reception Staff employer: Cotswold Inns And Hotels Limited
Contact Detail:
Cotswold Inns And Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Staff
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cotswold Inns & Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with professionalism.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A polished appearance shows that you take the role seriously and are ready to represent the warm hospitality that Cotswold Inns & Hotels is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Cotswold Inns & Hotels.
We think you need these skills to ace Reception Staff
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your true self shine through! We love individuality, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application: Make sure to customise your application for the Reception Staff role. Highlight your relevant experience and skills that align with our values of integrity and community connection. This will help us see why you’re a great fit!
Be Professional Yet Friendly: Remember, we’re looking for someone who can create a welcoming atmosphere. Use a friendly tone in your application while maintaining professionalism. It’s all about striking that perfect balance!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cotswold Inns And Hotels Limited
✨Show Your Warmth
As a Reception Staff member, creating a welcoming atmosphere is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will demonstrate your ability to connect with people.
✨Know the Company
Familiarise yourself with Cotswold Inns & Hotels and their values. Understand their commitment to hospitality and community. Mention specific aspects of their service that resonate with you during the interview to show you’re genuinely interested in being part of their team.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you would handle various guest enquiries or issues. Think of examples from past experiences where you successfully resolved a problem. This will highlight your professionalism and attentiveness, which are crucial for the role.
✨Practice IT Proficiency
Since the role involves using IT systems for reservations, brush up on any relevant software you might encounter. If you have experience with similar systems, be ready to talk about it. Showing confidence in your tech skills can set you apart from other candidates.