At a Glance
- Tasks: Create unforgettable experiences and manage guest check-ins with a warm, welcoming attitude.
- Company: Cotswold Inns & Hotels, known for exceptional service in stunning locations.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus tips and healthcare perks.
- Other info: Flexible earning options and continuous training to help you thrive.
- Why this job: Join a supportive team where your individuality is celebrated and career growth is encouraged.
- Qualifications: Strong interpersonal skills and a passion for guest satisfaction are essential.
The predicted salary is between 20000 - 25000 £ per year.
At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswolds. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.
With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.
The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie.
What we can offer you:
- An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
- Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
- Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
- 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
- A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
- Discounted hotel stays at hotels in the Fuller’s Family.
- Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
- Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
- Full induction and training.
- The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.
What we look for in a Receptionist:
- Create a welcoming and positive first impression for guests arriving at the hotel.
- Manage check-ins efficiently, especially during busy periods.
- Handle various enquiries from guests with professionalism and attentiveness.
- Utilise IT systems effectively to manage reservations and guest information.
- Possess strong interpersonal skills and prioritise guest satisfaction.
Guest Experience Receptionist: Growth & Perks employer: Cotswold Inns And Hotels Limited
At Cotswold Inns & Hotels, we are dedicated to fostering a vibrant work culture that celebrates individuality and community connection. As a Guest Experience Receptionist at The Swan in Bibury, you will enjoy a supportive environment with ample opportunities for personal and professional growth, alongside attractive benefits such as generous discounts, a fair share of tips, and access to a comprehensive healthcare plan. Join us in creating unforgettable experiences while being part of a family that values your contributions and encourages you to bring your true self to work.
Contact Details:
Cotswold Inns And Hotels Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Receptionist: Growth & Perks
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Cotswold Inns & Hotels' values and mission. This way, you can show how your personality aligns with their focus on individuality and community connection.
✨Tip Number 2
Practice your warm hospitality skills! Think of examples from your past experiences where you created memorable moments for guests. This will help you shine during the interview and demonstrate your commitment to exceptional service.
✨Tip Number 3
Be ready to showcase your tech-savviness! Familiarise yourself with common IT systems used in hospitality. Being able to discuss how you can efficiently manage reservations will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fuller’s family and growing with us.
We think you need these skills to ace Guest Experience Receptionist: Growth & Perks
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your true self shine through! We love individuality, so don’t be afraid to show us what makes you unique and how you can contribute to our warm hospitality.
Tailor Your Application:Make sure to customise your application for the Guest Experience Receptionist role. Highlight your relevant skills and experiences that align with our values of integrity and community connection. It’ll make a big difference!
Be Professional Yet Friendly:Remember, we’re all about creating unforgettable experiences! Use a friendly tone in your application while maintaining professionalism. This will give us a taste of how you’d interact with our guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cotswold Inns & Hotels!
How to prepare for a job interview at Cotswold Inns And Hotels Limited
✨Show Your Personality
Cotswold Inns & Hotels values individuality, so don’t be afraid to let your true self shine through during the interview. Share personal anecdotes that highlight your hospitality experience and how you connect with guests. This will help you stand out as a candidate who embodies their core values.
✨Know the Company
Do your homework on Cotswold Inns & Hotels! Familiarise yourself with their locations, services, and the unique experiences they offer. Being able to discuss specific aspects of the company during your interview shows genuine interest and helps you align your answers with their mission of delivering exceptional service.
✨Demonstrate Your Skills
As a Guest Experience Receptionist, you'll need strong interpersonal skills and the ability to manage check-ins efficiently. Prepare examples from your past experiences where you successfully handled guest enquiries or resolved issues. This will demonstrate your capability to thrive in a busy environment and prioritise guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the role and the company culture. Inquire about their training programmes or how they celebrate individuality within the team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
