Outlet Sales Advisor in Cambridge

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

As an Outlet Sales Advisor in our Cambridge Outlet, you will be responsible for connecting with our customers. You will have a natural ability to understand and interpret their individual preferences and needs, guiding them to the furnishings that they are going to enjoy and love for many years. You will achieve this by being engaging and highly passionate about our brand, products, and the services we provide. Having energy, self-motivation, great communication skills and generally an interest in talking to our customers is essential.

We would want you to possess a professional yet personable attitude within the Outlet and be able to excel when working individually, towards set objectives and goals, as well as working well as part of our team to meet collective Outlet targets. This role will involve working weekends and bank holidays on a rota basis.

Main responsibilities of the role include:

• Providing a friendly, helpful, and personalised customer experience by being knowledgeable about products and interested in furnishings.
• Driving profitable sales through strong product knowledge, effective selling techniques.
• Delivering/exceeding all agreed targets and KPIs.
• Spotting potential cross selling and upselling opportunities.
• Ensuring the Outlet is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary.
• Implementing and ending sales promotions and displays within defined timeframes.
• Spotting and reporting stock discrepancies.
• Maintaining the stockroom.
• Working with the Complaints Team to ensure escalations are handled without any loss in the customer experience.
• Complying with all company policies and procedures as set out in the Outlet / Showroom Operating Procedures Manual.
• Flexibility and willingness to adapt to the needs of the Showroom.
• Processing customer sales and payments.
• Accurately process, count, and handle cash transactions, including taking card payment using a PDQ machine.
• Responsible for ensuring security of the cash till when working from the front desk in accordance with policy and procedure.
• Disassembling sold stock from shop floor when required.
• Preparing/wrapping sold goods for delivery when required.
• Booking deliveries when required by customer.
• Maintain a tidy showroom and recycling waste where appropriate.

Who are we looking for?

• A genuine interest in furnishings and design.
• A desire to help and advise customers in finding the right products for them.
• A commitment to providing outstanding customer service.
• The drive to beat your targets every time.
• A want to find better ways to do things.
• Constant high levels of energy and enthusiasm.
• Proven communication skills to build rapport and engagement with colleagues and customers.
• Good motivation and time management to manage you, your day and what you need to do.

Have you heard about our benefits?

• Up to 33 days holiday per year (inc. Bank Holidays) - pro-rated for part-time colleagues.
• Great discounts on our products.
• Membership of high street discount platform.
• Cash Plan.
• Cycle to work scheme.
• Your birthday Day Off.
• Access to Health & Wellbeing guidance and support.

Please ensure that you currently hold the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.