At a Glance
- Tasks: Connect with customers and guide them to their perfect furnishings.
- Company: Join a dynamic and ambitious furniture company with a passion for quality.
- Benefits: Enjoy up to 33 days holiday, great discounts, and health support.
- Other info: Flexible working hours with opportunities for personal growth.
- Why this job: Be part of a team that values your energy and enthusiasm while helping customers.
- Qualifications: A genuine interest in furnishings and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. As an Outlet Sales Advisor in our Braintree Outlet, you will be responsible for connecting with our customers, you will have a natural ability to understand and interpret their individual preferences and needs, guiding them to the furnishings that they are going to enjoy and love for many years. You will achieve this by being engaging and highly passionate about our brand, products, and the services we provide. Having energy, self-motivation, great communication skills and generally an interest in talking to our customers. We would want you to possess a professional yet personable attitude within the Outlet and able to excel when working individually, towards set objectives and goals, as well as working well as part of our team to meet collective Outlet targets. This role will involve working weekends and bank holidays on a rota basis.
What will you be doing in more detail? Main responsibilities of the role include:
- Providing a friendly, helpful, and personalised customer experience by being knowledgeable about products and interested in furnishings
- Driving profitable sales through strong product knowledge, effective selling techniques
- Delivering/exceeding all agreed targets and KPIs
- Spotting potential cross selling and upselling opportunities
- Ensuring the Outlet is merchandised in accordance with the agreed layout plan and always presented to a high standard, including cleaning when necessary
- Implementing and ending sales promotions and displays within defined timeframes
- Spotting and reporting stock discrepancies
- Maintaining the stockroom
- Working with the Complaints Team to ensure escalations are handled without any loss in the customer experience
- Complying with all company policies and procedures as set out in the Outlet / Showroom Operating Procedures Manual
- Flexibility and willingness to adapt to the needs of the Showroom.
- Processing customer sales and payments
- Accurately process, count, and handle cash transactions, including taking card payment using a PDQ machine
- Responsible for ensuring security of the cash till when working from the front desk in accordance with policy and procedure
- Disassembling sold stock from shop floor when required
- Preparing/wrapping sold goods for delivery when required
- Booking deliveries when required by customer
- Maintain a tidy showroom and recycling waste where appropriate
Who are we looking for? To be a Sales Advisor for the Cotswold Company, you should have:
- A genuine interest in furnishings and design
- A desire to help and advise customers in finding the right products for them
- A commitment to providing outstanding customer service
- The drive to beat your targets every time
- A want to find better ways to do things
- Constant high levels of energy and enthusiasm
- Proven communication skills to build rapport and engagement with colleagues and customers
- Good motivation and time management to manage you, your day and what you need to do
Have you heard about our benefits?
- Up to 33 days holiday per year (inc. Bank Holidays) - pro-rated for part-time colleagues
- Great discounts on our products
- Membership of Perkbox discount platform
- Cash Plan
- Cycle to work scheme
- Your birthday Day Off
- Access to Health & Wellbeing guidance and support
- And lots of other great things!
Who are we? Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life. We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you. Please ensure that you currently hold the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.
Outlet Sales Advisor in Braintree employer: Cotswold Company
The Cotswold Company is an exceptional employer, offering a vibrant work culture where passion for furnishings and customer service thrives. With generous benefits such as up to 33 days of holiday, great product discounts, and a commitment to employee growth, our Braintree Outlet provides a supportive environment for those eager to excel in sales while connecting with customers in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Outlet Sales Advisor in Braintree
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their products, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! You’ll want to showcase your passion for furnishings and customer service. Think about how you can demonstrate your energy and enthusiasm during the interview. Maybe even prepare a few examples of how you've helped customers in the past!
✨Tip Number 3
Dress to impress but keep it real! While you want to look professional, make sure your outfit reflects your personality. A smart-casual look can show that you’re approachable and ready to engage with customers, just like you would in the Outlet.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role and how you can contribute to the team.
We think you need these skills to ace Outlet Sales Advisor in Braintree
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for furnishings and design shine through. We want to see that you genuinely care about helping customers find the perfect products they'll love!
Tailor Your Experience:Make sure to highlight any relevant experience you have in sales or customer service. We’re looking for someone who can connect with our customers, so share examples of how you've done this in the past.
Be Personable:Your application should reflect your personality! Use a friendly tone and be yourself. We value a professional yet personable attitude, so let us get to know the real you.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cotswold Company
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the brand and its products. Dive into their website, check out their latest collections, and understand what makes their furnishings special. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Show Off Your People Skills
As an Outlet Sales Advisor, your ability to engage with customers is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to meet a customer's needs or resolved a complaint effectively.
✨Demonstrate Your Passion for Design
Express your enthusiasm for furnishings and design during the interview. Share your personal experiences with home decor or any projects you've undertaken. This will not only showcase your passion but also align with the company’s values and mission.
✨Be Ready to Discuss Targets and Achievements
The role involves meeting sales targets, so be prepared to discuss your previous achievements in sales or customer service. Highlight specific instances where you exceeded goals or contributed to team success, as this will demonstrate your drive and motivation.
