IT Support Analyst

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

• Deliver technical assistance to employees through multiple channels including face-to-face interactions, telephone support, email communication, and remote access tools under close supervision.
• Create and maintain clear technical documentation, including notification instructions and knowledge base articles.
• Assist in troubleshooting and diagnosing a variety of systems, network, hardware, and software problems.
• Resolve basic hardware and software issues based on established guidelines.
• Rely on oversight from more senior team members to ensure technical support operations align with business objectives.

• Basic knowledge of desktop, laptop, and network systems troubleshooting.
• Familiarity with remote support tools and technologies.
• Understanding of information security principles and standards.
• Ability to prioritise and manage multiple support requests efficiently.
• Customer service orientation with a focus on resolving user issues.
• Adaptability to learn and work with evolving technologies and systems.
• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.

At Cotality, we offer more than just a job — we deliver a benefits experience crafted to support your whole self. From flexible working arrangements to generous leave and standout private healthcare, our perks are designed to help you flourish both at work and beyond. Here’s a snapshot of what’s on offer:

• Time Away: Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering.
• Family Support: Up to 16 weeks of fully paid parental leave, along with a baby bonus to help you get started.
• Health & Wellbeing: Company-paid private medical cover, with mental health and wellness resources included.
• Retirement: Pension scheme with employer contributions.
• Financial Perks: £375 annual wellbeing allowance.
• Extras: Recognition rewards, referral bonuses, exclusive discounts, and more!

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. Please apply on our website for consideration.