At a Glance
- Tasks: Provide essential support to clients and internal teams, ensuring smooth operations.
- Company: Join Cotality, a leader in property intelligence with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and a wellbeing allowance.
- Other info: Be part of a global team with excellent growth opportunities.
- Why this job: Make a real impact in the property industry while developing your technical skills.
- Qualifications: Strong interest in technology and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
As an Associate, Client Support, you provide the essential daily operational support that ensures our client services run smoothly. You possess a good functional understanding of our entire product suite, acting as an investigator and problem-solver for both clients and internal teams. You provide essential operational support while continuously developing your technical expertise in standard configurations and software QA. In this role, you will work toward mastering our product suite, assisting in the validation of software quality and supporting the wider team in maintaining service continuity.
In addition to technical troubleshooting, you contribute to the Customer Care and relationship management for Tier 2 Contractors, ensuring their operational success and platform engagement. You are a collaborator at heart, ensuring our Clients in the United Kingdom and Belgium, our Partner in South Africa and our internal colleagues receive seamless support.
Responsibilities:
- Technical Investigation & Resolution: Managing the end-to-end troubleshooting of standard client and internal queries.
- Configuration & Technical Support: Executing routine and standard configuration tasks.
- Quality Assurance & Validation Assistance: Contributing to the product's integrity by assisting with functional QA on new software releases.
- Contractor Success & Engagement Support: Assisting with the structured 6-month post-go-live outreach program for Tier 2 Contractors.
- Continuous Development & Upskilling: Taking proactive ownership of your professional growth.
Duties and Responsibilities:
- Product Knowledge Development: Actively work toward a functional understanding of the full product suite.
- Data Reporting Support: Develop competency in Contractor Data Centre Reporting.
- Workflow Awareness: Build an understanding of how clients utilise our products within their specific business processes.
- System & Tool Competency: Maintain operational proficiency in our core technical stack.
- Commitment to Upskilling: Engage in continuous learning and training sessions.
Qualifications:
- Aptitude for Product Learning: A strong interest in the insurance/claims lifecycle.
- Logical Technical Mindset: A natural comfort with technology.
- Effective Communication Skills: The ability to communicate clearly and professionally.
- Resilience & Growth Mindset: A self-motivated approach to continuous upskilling.
Benefits:
- Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering.
- Up to 16 weeks of fully paid parental leave.
- Company-paid private medical cover, with mental health and wellness resources included.
- Pension scheme with employer contributions.
- £375 annual wellbeing allowance.
- Recognition rewards, referral bonuses, exclusive discounts, and more!
Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We are better together when we support and recognize our differences.
Associate Client Support in Fareham employer: Cotality
Cotality is an exceptional employer that prioritises a diverse and inclusive work culture, fostering innovation and collaboration among its 5,000 global employees. With a strong commitment to employee growth, Cotality offers generous benefits including flexible working arrangements, comprehensive health coverage, and extensive parental leave, ensuring that every team member can thrive both personally and professionally. Located in the UK, this role provides a unique opportunity to contribute to a thriving global property ecosystem while developing your technical expertise in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Support in Fareham
✨Tip Number 1
Get to know the company inside out! Research Cotality's mission, values, and products. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could land you an interview.
✨Tip Number 3
Prepare for the technical side! Brush up on your product knowledge and be ready to discuss how you can solve client problems using Cotality’s tools. Show them you’re eager to learn and grow!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cotality family.
We think you need these skills to ace Associate Client Support in Fareham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the property industry shine through! We want to see that you’re genuinely excited about the role and how you can contribute to making things faster and smarter.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with our mission at Cotality, so don’t hold back on showcasing your problem-solving abilities!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cotality
✨Know the Product Suite
Before your interview, take some time to familiarise yourself with Cotality's product suite. Understanding how products like Claims Workspace and Contractor Workspace function will not only impress your interviewers but also help you answer questions more effectively.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your logical mindset and ability to troubleshoot, as this role requires a proactive approach to resolving client queries.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. This will demonstrate your interpersonal skills and ability to collaborate within a global team.
✨Emphasise Continuous Learning
Cotality values growth and upskilling. Share your enthusiasm for learning new technologies and processes, and mention any relevant training or courses you've undertaken. This shows that you're committed to personal and professional development.
