At a Glance
- Tasks: Lead community engagement and shape a new advisory offering for legal tech.
- Company: Join Legora, a pioneering company transforming legal work with AI.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Diverse team committed to excellence and inclusivity.
- Why this job: Be the face of innovation in legal tech and make a real impact.
- Qualifications: Experience in community building and a passion for AI in professional services.
The predicted salary is between 59400 - 72600 £ per year.
About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America, and APAC, and continue to expand through acquisitions including Qura, Walter AI, and Graceview.
We partner with world-class performers, including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things:
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar, this is the place.
The role
This is a founding role for a brand-new advisory offering, and you'll be its face. When a firm rolls out Legora, the technology is only half the battle; the rest is people, habits, and culture. We're launching a premium advisory engagement to own that half, and you'll help build it and deliver it in front of clients.
You'll represent Legora externally to some of the most prestigious law firms in the world, standing up champion networks inside each firm, where their most influential users trade real use cases, ROI stories, and deployment approaches. You'll design the education around them, including learning tracks, webinars, adoption toolkits, and role-based enablement. And you'll do the change management work that turns frontier legal AI into simple, repeatable habits, helping firms measure what's working, and clearing the roadblocks that stall adoption.
What You’ll Do
- Be the external face of Legora's champion and adoption advisory work.
- Help shape a brand-new offering from the ground up: its methodology, its deliverables, its commercial substance, and the playbooks that let it scale to more firms.
- Build and run champion networks inside client firms, recruiting, onboarding, and energising internal champions across practice groups, and connecting them into a wider Legora community.
- Grow exclusive peer communities where firm leaders and change-makers share use cases, ROI stories, and deployment playbooks.
- Design scalable education e.g. learning tracks, webinars, adoption toolkits, and role-based enablement guides.
- Create content and stories that travel e.g. champion spotlights, use cases, and campaigns that make adoption spread on its own.
- Use real usage data to aim your effort: see who's thriving, who's stuck, and who's at risk, and step in accordingly.
- Bring what you learn on the ground back to product and delivery, and turn it into repeatable assets every future engagement inherits.
What You Bring
- A track record building communities or champion/advocacy programs people love in community, customer education, customer success/advocacy, field enablement, advisory, or similar.
- Experience with AI products in professional-services/enterprise environments, or a client-facing advisory background.
- The executive presence and credibility to be Legora's face in front of senior professionals (you needn't be a lawyer, but you can earn their trust).
- The entrepreneurial instinct to build a new offering.
- Genuine warmth and taste. You can read a room, tell a good story, and know what will land.
- Fluency with the tools that make communities and learning run e.g. data analytics and community/learning platforms.
- A bias to action and high ownership. You move things forward without being asked.
- Comfort travelling to client sites and working in person.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Community Manager employer: Cosy
Legora is an exceptional employer that champions a culture of ownership, excellence, and collaborative growth. As a Community Manager, you'll have the unique opportunity to shape a pioneering advisory offering while working alongside some of the most prestigious law firms globally. With a commitment to diversity and inclusion, Legora fosters an environment where every team member can thrive, supported by robust professional development opportunities and a focus on impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cosy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cosy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Community Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cosy:Your cover letter is your chance to shine! Tell us why you want to work at Cosy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cosy!
How to prepare for a job interview at Cosy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.