IT Administrator

By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more.

Salary: £25,000 to £30,000 per annum, depending on your previous experience.

Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more.

Role Type: Full-time, permanent role.

Start date: We are currently recruiting for start dates throughout 2025, including August and September, and you will be asked to state your availability on your application form.

Application Deadlines: Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found.

Location: This role will ideally be based in our Global Headquarters in Cambridge. However, we also welcome applications from those who would like to be based in our London office following successful completion of their probationary period.

In recent years, our in-house Technical Operations (TechOps) team has been investing heavily in enhancing company-wide technology infrastructure and building a community of dedicated IT professionals who exceed traditional IT standards. As part of this growth, we are now seeking a motivated and enthusiastic IT Administrator to deliver first-class systems administration, process optimisation, hardware processing, and skill-sharing, all whilst maintaining the personal touch that our colleagues have come to know and love.

Key responsibilities will include:

• Overseeing on-premise and cloud technologies, including file system and permissions management, device and software management via Microsoft Intune, as well as identity and access management across platforms like Microsoft 365.
• Setting up and issuing hardware such as laptops and peripherals, overseeing equipment lifecycles (e.g., retirement and disposal), and maintaining an accurate asset database.
• Responding to user requests, discussing solutions, and providing required equipment.
• Coordinating the delivery of IT services in satellite offices by working closely with non-technical representatives.
• Supporting with system audits, such as checking access rights and reporting on inactivity.
• Collaborating with the remote managed service provider (MSP) to provide deskside support.
• Representing the TechOps team across the company by explaining IT processes, announcing changes, soliciting feedback, and maintaining strong relationships with other teams.
• Travelling to national and global offices for on-site tasks such as device management, office moves, and infrastructure updates.
• Collaborating with colleagues and project managers to deliver continuous improvements.
• Proactively sharing new ideas to improve our IT services and technologies.

Within the role, you may also have opportunities to:

• Contribute to a variety of internally delivered and outsourced IT projects, such as implementing new systems, software, and hardware.
• Create and manage knowledge articles, user guides, policies, and training materials.
• Relocate to other offices and grow our IT presence throughout the business.
• Develop skills in cybersecurity and information governance.

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments. Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

Office Location: While the preferred permanent location for this role is our Global Headquarters in Cambridge, we also welcome applications from candidates who wish to be based in our London office, subject to successful completion of their probation. Please note that you will be required to work from the Cambridge office throughout your probation, with the exception of 1 permitted work-from-home day, to ensure you receive essential face-to-face training, guidance, and support from experienced members of the TechOps team. Please also note that we are unable to cover travel costs to the Cambridge office during the probationary period. However, following successful completion of your probation, you will be expected to visit the Cambridge office at least once every 2 weeks, for which all travel expenses will be reimbursed by the company.

The IT Administrator role is ideal for an ambitious and self-motivated individual early in their tech career, who brings a genuine interest in IT and a strong desire to learn and develop their skills.

Essential requirements for the role are:

• Either 1 year of experience in an IT-related role, a relevant Bachelor’s degree, or an entry-level industry standard qualification (e.g., CompTIA, Microsoft, ITIL).
• Experience with Windows operating systems and Microsoft Office applications.
• Experience administrating enterprise IT solutions, particularly in the areas of identity and access management, and file system administration.
• Excellent written and verbal communication skills, with the ability to communicate confidently and professionally to both technical and non-technical audiences.
• Exceptional organisational skills and attention to detail, with a commitment to delivering the highest standards of quality and customer service.
• The ability to plan and prioritise your own time, manage and meet competing deadlines, and coordinate timelines with others.
• A proactive mindset, enabling you to problem-solve during user support and request fulfilment, with minimal input from senior colleagues.
• A collaborative approach to working, sharing knowledge with team members to promote common objectives, and working together to overcome obstacles.
• A willingness to take ownership of your work and career development, demonstrating self-awareness to reflect on your own work and performance.
• An interest in, and aptitude for, mastering unfamiliar systems and company processes.

Desired requirements for the role are:

• Experience with Microsoft 365, Azure Active Directory, Exchange Online, Admin Center, Endpoint Manager, Intune, and Defender for Endpoint.
• Experience with cloud storage solutions.
• Experience administering IT hardware, including procurement, configuration, returns, disposal, and maintaining an asset database.
• Experience developing IT processes and policies.
• Proficiency in MacOS.

Alongside our award-winning company culture, where every team member is celebrated, respected, and has their voice heard, we are proud to offer a comprehensive benefits package that includes:

• A starting salary of £25,000 to £30,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year.
• 25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme.
• Flexible working hours and the chance to work from home for up to half of your working time after passing probation.
• Flexible benefits scheme offering cash payments, additional pension contributions and more.
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis.
• Paid study leave and funding for external qualifications.
• Critical Illness Cover, Income Protection and Life Assurance.
• Paid and unpaid sabbaticals based on length of service.

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable. Our recruitment process then begins with a telephone interview conducted by a member of the Talent Acquisition team. If successful, you will be invited to a final interview in our office with senior members of the TechOps team, which also includes a collaborative assessment. Our standard recruitment process typically lasts 2 to 3 weeks, however this can be adapted if necessary.

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.