Senior IT Specialist - Hybrid Work & Projects Lead in Cambridge

As the Senior IT Specialist within our Technical Operations team, you will be responsible for delivering first class IT administration, system maintenance, process management, independent IT project delivery, supplier management, and more.

Salary: £37,000 to £45,000 per annum, depending on your previous experience.

Benefits: Discretionary profit share bonuses, hybrid working options that allow you to work from home up to 50% of your time after passing probation, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more.

Location: This role is available in our Global Headquarters in Cambridge.

About the Role: Our Technical Operations (TechOps) team is seeking a Senior IT Specialist to join an established team of five talented IT professionals. The role involves working closely with IT management and non-technical stakeholders to scope, design and deliver systems projects, managing IT systems, and resolving complex IT issues.

Key responsibilities will include:

• Managing, maintaining and administrating IT systems to a high standard of quality; proactively proposing and implementing improvements to IT processes.
• Delivering and co-ordinating resolutions and workarounds for complex issues.
• Working with IT leadership and non-technical managers to understand open-ended requirements, design creative and tailored solutions, and implement them with accompanying written documentation and procedures to ensure a solution’s long-term success.
• Designing, delivering, and overseeing the business impact of a wide range of technical projects.
• Creating and maintaining high-quality guidance, architectural documentation, processes and SOPs, and training materials for colleagues and users.
• Supporting the career development and growth of junior colleagues.
• Co-ordinating third-party suppliers to deliver work effectively and managing their performance.
• Acting as a conduit between the TechOps team and the wider company.

Essential requirements for the role are:

• 3 to 5 years of experience in an IT-related role, including at least 2 years in a role involving systems management and delivering technical projects/changes.
• An in-depth understanding of the Microsoft technology stack, including Windows 11, Microsoft 365, Intune, Entra ID, Exchange Online, Teams, Defender, Conditional Access, and more.
• An excellent team player who proactively thinks about the needs of the wider team.
• Experience delivering IT-related projects, paying close attention to risks, progress, communication, and documentation requirements.
• A results-driven mindset; a productive drive to get tasks completed efficiently and effectively.
• Excellent organisational skills and the ability to prioritise your own time effectively.
• Familiarity with industry-standard IT policies and processes.
• Experience planning, creating, owning and maintaining a coherent knowledge structure for technical domains.
• Excellent written and verbal communication.
• Experience building strong relationships with key stakeholders and third parties.

Desired requirements for the role are:

• A collaborative approach, with enthusiasm for seeking a broad range of feedback and perspectives.
• Experience managing UAM/JML processes, identity security, device management platforms, and cloud-based file storage.
• Experience with Cybersecurity operations and/or system incident response.
• Experience with IT compliance frameworks, such as ISO27001.
• The ability to get the best out of a team.
• Experience administering IT hardware and maintaining an asset database.

The Recruitment Process: Our recruitment process includes a telephone interview with a member of the Talent Acquisition team, followed by a call with our TechOps Manager. If successful, you will be invited to an interview with senior members of our TechOps team.

How to Apply: You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical.

Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Visa Sponsorship: Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.