Data Operations Associate, STR - London

CoStar Group is seeking a Data Operations Associate for the STR Data Operations Team based in London, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking, and report delivery for our benchmarking product. Additionally, it supports client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients. The team member will work closely with STR’s clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities include:

• Load performance data from corporate submissions, automated data feeds, and manual data files.
• Perform data quality checks – research and accept/reject data.
• Contact data providers to understand and resolve data discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines.
• Notify the research department of any census-related issues (room supply, open dates, etc.).
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre-processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data-related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and news that may affect the data.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g., IT, Global Data Operations) to resolve delivery issues efficiently.
• Adjust and update report setups per client requests.
• Other duties may be assigned as required.

Qualifications:

• Bachelor’s degree (ideally in hospitality, data, business management, or finance) or equivalent experience.
• Data Skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets/work with disparate data sets.
• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft products, particularly Excel, PowerPoint, and Word.
• Ability to work both independently and as part of a team.
• Experience in dealing with urgent internal and/or external requests while maintaining turnaround times for other projects.
• Desirable to have knowledge of hospitality technology; PMS, RMS, BI Tools.
• Financial literacy, including familiarity with P&L statements and related performance indicators, is also desirable.
• Experience with API integrations and SFTP data transfers is highly desirable.

What’s in it for you?

Working at CoStar Group means you will enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to an outstanding working environment, perks include full private medical cover, dental cover, Life Assurance, member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds, including but not limited to; people of all genders, ages, sexual orientations, ethnicities, nationalities, religions, and beliefs.

STRCoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.