At a Glance
- Tasks: Coordinate projects and manage customer relationships for high-quality digital twin services.
- Company: Matterport, a leader in digital twin technology with a collaborative team culture.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities to develop strong communication and multitasking skills.
- Why this job: Join a dynamic team and make an impact in the innovative world of digital technology.
- Qualifications: Bachelor’s degree or equivalent experience in project coordination or account management.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Matterport is looking for a self‑motivated, highly collaborative Capture Services Coordinator to support the end‑to‑end job order process for our Capture Services team.
Capture Services is a globally scaled operation that delivers high‑quality Matterport digital twins quickly, conveniently, and cost‑effectively for customers across industries and use cases.
Responsibilities
- Manage the dispatching and scheduling of incoming orders by working closely with customers and Capture Technicians, ensuring all job details and progress are accurately tracked in internal systems.
- Serve as a trusted advisor to customers by answering questions, resolving issues promptly, and ensuring a seamless, high‑touch service experience throughout the job lifecycle.
- Develop strong, collaborative relationships with our Capture Technician network, partnering with them daily to coordinate jobs, address challenges, and maintain high operational standards.
- Partner with cross‑functional teams to identify inefficiencies, recommend enhancements, and support continuous improvement of workflows, tools, and procedures.
- Oversee scheduling and tracking databases to ensure complete, accurate, and up‑to‑date order information, supporting data integrity and operational visibility.
- Act as a key advocate for customers by sharing insights, trends, and feedback with internal stakeholders to help shape product, service, and operational improvements.
- Track job milestones, proactively identify risks or delays, and coordinate solutions to keep orders on schedule and customers informed.
- Facilitate clear, timely communication between customers, technicians, and internal teams to ensure alignment and smooth execution of all Capture Services activities.
Qualifications
- Bachelor’s degree or equivalent experience.
- Demonstrable experience in account management, scheduling, or project coordination; marketplace experience preferred.
- Proven ability to work effectively with customers and internal partners.
- Exceptional multitasking ability in a fast‑paced environment with strong accuracy and attention to detail.
- Excellent written and verbal communication with strong interpersonal skills.
- Comfortable navigating ambiguity and change with a flexible, solution‑oriented mindset.
- Driven, enthusiastic, and proactive with a strong “can‑do” attitude.
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Project Coordinator, Matterport - London employer: CoStar Realty Information, Inc.
Matterport is an excellent employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer numerous opportunities for professional development and skill enhancement, ensuring that our team members thrive in their roles. Our commitment to providing a high-touch service experience not only benefits our customers but also creates a rewarding and meaningful work environment for our employees.
Contact Details:
CoStar Realty Information, Inc. Recruitment Team
