At a Glance
- Tasks: Provide top-notch product support and train clients on our offerings.
- Company: Join CoStar Realty, a leader in real estate data and analytics.
- Benefits: Enjoy full medical cover, 28 days leave, and a collaborative vibe.
- Other info: Fluency in additional European languages is a plus.
- Why this job: Make a difference in customer service for global clients.
- Qualifications: Bachelor’s degree and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Realty Information, Inc. is hiring a Product Support Associate in London to enhance customer service for STR customers globally. The role entails providing product support via phone and email, maintaining client records, and training clients on product offerings.
Applicants should possess a Bachelor’s degree, have experience in customer service, and be proficient in Microsoft Office. Additional European language skills are preferred.
Enjoy perks like full medical cover, 28 days leave, and a collaborative work environment.
Product Support Specialist – Real Estate Data & Analytics employer: CoStar Realty Information, Inc.
CoStar Realty Information, Inc. is an exceptional employer that prioritises employee well-being and professional growth in the vibrant city of London. With a collaborative work culture, comprehensive benefits including full medical cover and generous leave, and opportunities for skill enhancement, employees are empowered to thrive while making a meaningful impact in the real estate data and analytics sector.
Contact Details:
CoStar Realty Information, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist – Real Estate Data & Analytics
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CoStar Realty Information, Inc. on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with STR's offerings and think about how you can enhance customer service. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! Since the role involves phone and email support, we recommend doing mock calls or writing sample emails. This will help us convey our ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Product Support Specialist – Real Estate Data & Analytics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the Product Support Specialist role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about real estate data and analytics. We love seeing enthusiasm, so let us know what excites you about this role and how you can contribute to our team.
Showcase Your Tech Skills:Since proficiency in Microsoft Office is key, make sure to mention any specific tools or software you’re comfortable with. If you have experience with other tech platforms, throw those in too – we’re all about innovation!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at CoStar Realty Information, Inc.
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the products and services offered by CoStar Realty Information, Inc. Familiarise yourself with their real estate data and analytics tools. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role focuses on enhancing customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Brush Up on Microsoft Office Proficiency
As proficiency in Microsoft Office is a requirement, be ready to discuss your experience with tools like Excel, Word, and PowerPoint. Consider preparing a few examples of how you've used these tools in previous roles to streamline processes or enhance communication.
✨Prepare for Language Questions
If you have additional European language skills, be prepared to demonstrate them during the interview. You might be asked to conduct part of the conversation in that language, so practice speaking it beforehand to boost your confidence.
