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- Tasks: Manage escalated customer issues and ensure a world-class client experience.
- Company: Join CoStar Realty, a leader in real estate information.
- Benefits: Enjoy private medical cover, dental cover, and 28 days annual leave.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by resolving client issues and building strong relationships.
- Qualifications: Fluency in French and excellent customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Realty Information, Inc. is seeking a Client Service Escalation Specialist in London to manage escalated customer issues and maintain client relationships.
Responsibilities include:
- Providing second-tier support for customer inquiries
- Tracking escalated issues
- Ensuring a world-class customer experience
Candidates should be fluent in French and possess strong customer service and interpersonal skills.
This role also comes with benefits such as private medical cover, dental cover, and 28 days annual leave.
French-Speaking Client Escalation Specialist employer: CoStar Realty Information, Inc.
Contact Detail:
CoStar Realty Information, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Client Escalation Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at CoStar Realty on LinkedIn or other platforms. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to client escalation and customer service. We can role-play with friends or use online resources to boost our confidence.
✨Tip Number 3
Show off your French skills! If you get the chance, incorporate some French phrases during the interview. It’ll demonstrate your fluency and make a great impression on the hiring team.
✨Tip Number 4
Don’t forget to follow up after the interview! A simple thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace French-Speaking Client Escalation Specialist
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a French-speaking superstar, make sure to highlight your language proficiency right at the start. Use examples of how you've used your French skills in customer service or problem-solving situations.
Tailor Your Experience: We want to see how your past experiences relate to the role. Be specific about your customer service background and any relevant roles where you managed escalated issues. This helps us see how you'd fit into our team!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and showcasing your expertise. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at CoStar Realty Information, Inc.
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Prepare to answer questions in French and demonstrate your ability to communicate effectively with clients.
✨Know the Company Inside Out
Research CoStar Realty Information, Inc. thoroughly. Understand their services, values, and recent news. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully handled escalated customer issues. Be ready to discuss these scenarios, focusing on your problem-solving skills and how you ensured a positive outcome for the client.
✨Showcase Your Interpersonal Skills
This role is all about maintaining client relationships, so be prepared to demonstrate your strong interpersonal skills. Practice active listening and empathy during the interview to show that you can connect with clients on a personal level.