Data Operations Associate, STR - London

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.

Data Operations Associate will be a vital position on the STR Data Operations Team based in London, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking and report delivery for our benchmarking product. In addition, this role will support client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STR’s clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

The data operations team is responsible for a diverse and growing range of data types, including:

• Historical data
• Forward booking data
• P&L data

A basic understanding of key data points across all data sets and their relevance to our clients is crucial. This knowledge helps to ensure accurate data handling and supports the delivery of meaningful reporting for client decision making.

This position requires an individual that is self-motivated and detail-orientated with strong analytical skills. The ideal candidate thrives in a fast-paced, innovative environment and can quickly adapt to changing situations. Exceptional interpersonal skills and commercial acumen are essential, as this role involves collaboration with diverse stakeholders while ensuring data integrity, quality, and client confidentiality. The ability to manage customer requests independently and deliver timely, accurate solutions is critical for success.

Responsibilities include:

• Load performance data from corporate submissions, automated data feeds and manual data files
• Perform data quality checks – research and accept/reject data
• Contact data providers to understand and resolve data discrepancies
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines
• Notify the research department of any census related issues (room supply, open dates, etc.)
• Work with internal stakeholders to monitor and improve participation levels
• Conduct daily, weekly, and monthly processing procedures
• Respond to clients via email in an effective and timely manner
• Help teams run pre-processing checks on weekly and monthly data
• Generate, check, and send selected reports to corporate clients and individual properties
• Act as an internal point of contact for data related queries
• Manage workflow requests and work with clients to assist in the setup of data delivery
• Stay knowledgeable of industry trends and industry news that may affect the data
• Work on various projects as needed and able
• Help clients automate their data submission to STR from various technology vendors
• Identify new opportunities for automated data transfer to STR with new technology vendors
• Support growth in data participation
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality
• Maintain and deliver daily, weekly, and monthly deliverables to clients
• Complete assigned delivery tasks with a high degree of accuracy
• Notify the team and business when there are issues impacting delivery timelines
• Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible
• Adjust and update report setups per client requests

Qualifications:

• Bachelor’s degree (ideally in the field of hospitality, data, business management or finance) or equivalent experience
• Data Skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data
• Ability to manipulate big data sets/work with disparate data sets
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word
• Ability to work both independently and as part of a team
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects
• History of working in a detail orientated role whereby attention and focus was a priority. Positive can-do attitude, with willingness to learn new ways to accomplish objectives
• Highly organized, with strong time management skills
• Be a team player, as a member of an international team

Additional Desired Skills, Qualifications & Experience:

• Knowledge of STR data, products, and clients
• Knowledge of hospitality technology; PMS, RMS, BI Tools
• Experience of working within the hotel/travel/tourism industry
• Financial literacy, including familiarity with P&L statements and related performance indicators
• Experience with API integrations and SFTP data transfers is highly desirable

Working at CoStar Group means you will enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the iconic Blue Fin Building. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.