Data Operations Associate, STR - London in City of Westminster

The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in London, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking and report delivery for our benchmarking product and for supporting client‑related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients. This team member will work closely with STR’s clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

Responsibilities

• Load performance data from corporate submissions, automated data feeds and manual data files.
• Perform data quality checks—research and accept or reject data.
• Contact data providers to understand and resolve discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar policies and guidelines.
• Notify the research department of any census‑related issues (room supply, open dates, etc.).
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre‑processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data‑related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and news that may affect the data.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
• Maintain and deliver daily, weekly and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g., IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
• Adjust and update report setups per client requests.
• Other duties may be assigned as required.
• Support data from historical, forward booking and P&L data sets.

Qualifications

• Bachelor’s degree (ideally in hospitality, data, business management or finance) or equivalent experience.
• Data skills that are creative, innovative and analytical; strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate large data sets and work with disparate data sets.
• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
• Ability to work independently and as part of a team.
• Experience dealing with urgent internal and/or external requests while maintaining turnaround times for other projects.
• Desirable: knowledge of hospitality technology; PMS, RMS, BI tools.
• Financial literacy, including familiarity with P&L statements and related performance indicators.
• Experience with API integrations and SFTP data transfers.
• Exceptional interpersonal skills and commercial acumen.

CoStar Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.