At a Glance
- Tasks: Support clients with IT issues and manage system applications and hardware.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities to learn and grow your skills.
- Why this job: Be the go-to tech guru and make a difference in users' experiences.
- Qualifications: Bachelor's degree or equivalent experience in IT support.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
- Participate in telephone support rotation providing support to users in offices across the Group via remote assistance tools.
- Assist in user account administration, including onboarding/offboarding and access control.
- Document problems and solutions in the Service Desk ticketing system.
- Maintain an inventory of IT assets and assist in lifecycle management.
- Contribute to knowledge base development for recurring issues and support documentation.
- Inform management of potential problems and identify problem trends.
- Install hardware and peripheral components such as monitors, keyboards, printers etc.
- Install, configure, maintain and upgrade computer hardware and software.
- Provide videoconference administration and support as needed.
- Escalate complex problems to senior IT staff or specialized teams as needed.
- Any other duties and special projects as assigned.
Qualifications
- Bachelor's Degree or equivalent experience.
- A track record of commitment to prior employers.
- Experience in corporate IT or Service Desk role.
- Proficiency with Windows and macOS environments.
- Experience supporting Active Directory, Azure and Microsoft Office 365.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to lift/move equipment up to 20 kgs.
- Additional languages are desirable (French, German, Spanish or Italian).
- O365 Administration experience.
- Basic understanding of networking concepts (TCP/IP, DNS).
- IT certifications (CompTIA A+, Network+, Microsoft MTA/MCSA, etc.).
- Experience supporting mobile devices such as iPads, iPhones, etc.
About the Company
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
Systems Support Specialist, IT Systems - London employer: CoStar Group
CoStar Group is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong commitment to employee growth, we offer extensive training opportunities and support for professional development, ensuring that our Systems Support Specialists thrive in their roles. Our dynamic environment encourages teamwork and creativity, making it a rewarding place to contribute to cutting-edge technology solutions in the real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Specialist, IT Systems - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at CoStar Group. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your skills! Prepare for potential interviews by brushing up on common IT support scenarios. Think about how you’d handle user issues or system malfunctions, and be ready to share your thought process.
✨Tip Number 3
Don’t forget to follow up! After applying through our website, drop a quick email to the hiring manager expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Stay organised! Keep track of your applications and any conversations you have. This will help you prepare for interviews and follow-ups, making you look super professional and keen.
We think you need these skills to ace Systems Support Specialist, IT Systems - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Systems Support Specialist role. Highlight your IT support experience, especially with Windows, macOS, and any relevant certifications you have.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled similar challenges in previous roles and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, mention instances where you've successfully resolved technical issues or improved processes. We love candidates who can think on their feet and provide effective solutions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CoStar Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS environments, as well as Active Directory and Microsoft Office 365. Be ready to discuss your experience with these systems and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems or assisted users in previous roles. Highlight your ability to document issues and solutions, as this is crucial for maintaining a knowledge base and improving service delivery.
✨Demonstrate Your Communication Skills
Since you'll be providing support across various offices, it's important to showcase your ability to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy.
✨Be Ready for Hands-On Tasks
Expect some practical questions or scenarios during the interview. Brush up on your skills related to installing and configuring hardware, as well as managing user accounts. Being able to demonstrate your hands-on abilities will set you apart from other candidates.
