Project Coordinator, Matterport - London

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

About Matterport: Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.

We are looking for a self‑motivated, highly collaborative Capture Services Coordinator to support the end‑to‑end job order process for our Capture Services team. Capture Services is a globally scaled operation that delivers high‑quality Matterport digital twins quickly, conveniently, and cost‑effectively for customers across industries and use cases. As a core function on this team, the Capture Services Coordinator manages the full job lifecycle and ensures operational excellence for both customers and Capture Technicians. The ideal candidate is a proactive, versatile thinker who anticipates customer needs, resolves issues promptly, and communicates with professionalism. This role is based on-site, five days a week, in our London office.

Responsibilities:

• Manage the dispatching and scheduling of incoming orders by working closely with customers and Capture Technicians, ensuring all job details and progress are accurately tracked in internal systems.
• Serve as a trusted advisor to customers by answering questions, resolving issues promptly, and ensuring a seamless, high‑touch service experience throughout the job lifecycle.
• Develop strong, collaborative relationships with our Capture Technician network, partnering with them daily to coordinate jobs, address challenges, and maintain high operational standards.
• Partner with cross‑functional teams to identify inefficiencies, recommend enhancements, and support continuous improvement of workflows, tools, and procedures.
• Oversee scheduling and tracking databases to ensure complete, accurate, and up‑to‑date order information, supporting data integrity and operational visibility.
• Act as a key advocate for customers by sharing insights, trends, and feedback with internal stakeholders to help shape product, service, and operational improvements.
• Track job milestones, proactively identify risks or delays, and coordinate solutions to keep orders on schedule and customers informed.
• Facilitate clear, timely communication between customers, technicians, and internal teams to ensure alignment and smooth execution of all Capture Services activities.

Qualifications:

• Bachelor's degree or equivalent experience.
• Demonstrable experience in account management, scheduling, or project coordination; marketplace experience preferred.
• Proven ability to work effectively with customers and internal partners.
• Super multi-tasker who can work effectively and efficiently in a fast-paced environment.
• Able to handle high task volume with strong accuracy and attention to detail.
• Excellent written and verbal communication with strong interpersonal skills.
• Comfortable navigating ambiguity and change with a flexible, solution‑oriented mindset.
• Driven, enthusiastic, and proactive with a strong “can‑do” attitude.

What’s in it for you?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you to be your best, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more! At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.