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- Tasks: Provide top-notch support to clients and ensure smooth property listings on our platform.
- Company: Join CoStar Group, a leader in real estate information and innovation.
- Benefits: Enjoy private medical cover, 28 days leave, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Be part of a team transforming the real estate industry with cutting-edge technology.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation.
In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever!
ROLE DESCRIPTION
As part of the Technical Support team, you’ll ensure client property listings are accurately processed and displayed on the OnTheMarket website, while handling queries and complaints from both clients and consumers. You’ll support estate and letting agents using OnTheMarket Expert, our secure platform for managing listings, enquiries, and reporting, and act as a product champion with strong system knowledge. The role also involves working closely with third‑party software providers, internal product and development teams, and staying up to date with ongoing website enhancements to ensure a smooth customer experience.
RESPONSIBILITIES
- Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face‑to‑face meetings.
- Liaise with clients and their third‑party software providers to establish and maintain automated data connections, assess data quality, and resolve issues.
- Confidently support customers across calls and email, managing a varied workload in a fast‑paced environment with strong time management.
- Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations.
- Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues.
- Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively.
- Proactively audit client accounts to identify and resolve potential issues.
- Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate.
- Support new product rollouts, system enhancements, and ad‑hoc projects as required.
- Maintain consistently high standards of customer service in all interactions.
QUALIFICATIONS
- Previous call centre or customer support experience, comfortable handling both inbound and outbound calls.
- Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk.
- Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
- Strong written and verbal communication skills, with confidence in providing email‑based support and troubleshooting.
- Excellent time management and prioritisation skills.
- Demonstrate interest in real estate industry.
- Able to work effectively under pressure within a busy, fast-moving environment.
- Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
- Able to make decisions independently throughout the problem-solving process.
- Must have excellent attention to detail, be self-motivated, organised, flexible and approachable.
- Bachelor's degree or equivalent experience.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in the Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
Customer Support Specialist, OntheMarket - London employer: CoStar Group
Contact Detail:
CoStar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist, OntheMarket - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group and OnTheMarket, understand their mission, values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, make sure you're comfortable articulating your thoughts clearly. Role-play with a friend or use online resources to sharpen your customer support dialogue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at CoStar Group.
We think you need these skills to ace Customer Support Specialist, OntheMarket - London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience in customer service and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written and verbal skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with email support or call handling.
Demonstrate Your Problem-Solving Abilities: We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can think on your feet and handle the fast-paced environment we thrive in.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CoStar Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Specialist at OnTheMarket. Familiarise yourself with their services, especially how they support estate and letting agents. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients in the past, whether through calls or emails. This will demonstrate your strong verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved customer issues. Think about how you approached the problem, what steps you took, and the outcome. This will highlight your proactive problem-solving skills, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows that you're engaged and interested in contributing to the company's goals.