At a Glance
- Tasks: Support and grow data feeds usage while providing top-notch customer service.
- Company: Join CoStar Group, a leader in commercial real estate data.
- Benefits: Enjoy private medical cover, 28 days leave, and a competitive pension.
- Other info: Collaborative culture with excellent growth opportunities.
- Why this job: Make a real impact in a fast-paced, innovative environment.
- Qualifications: Bachelor’s degree and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Data Operations Support Analyst will be responsible for supporting and growing the utilization of our data feeds program. In this role, they will work with both existing and new accounts to demonstrate the benefits of providing data through an automated feeds process while providing the highest level of customer service.
Responsibilities
- Develop strong understanding of the benefits of using data feeds to our customers.
- Outreach to customers who are underutilizing data feeds.
- Increase data feeds usage and overall knowledge/experience of the customer.
- Master complexities of the commercial real estate business and competitor behavior to engage in value‑added conversations with customers.
- Recommend additional features or services for assigned accounts to ensure best value for customers.
- Meet with customers to review feed quality, onboard new properties, and verify accuracy of information being provided.
- Track detailed activities describing interactions with customers.
- Use customer service skills to put customers at ease and provide exhaustive troubleshooting of the data feeds process before escalation.
- Follow and apply standard operating procedures consistently.
- Ensure customers have a positive and pleasant experience.
- Maintain relationships with primary feed contacts within the book of business.
- Analyze, investigate, and resolve technical issues reported by clients.
- Establish direct feeds with customers.
- Manage technical partnerships with software providers.
- Collaborate cross‑functionally with Research, Sales, Product, and Engineering teams.
- Present information to internal and/or external contacts for the purpose of problem solving.
Qualifications
- Bachelor’s Degree or equivalent.
- Track record of commitment to prior employers.
- Strong experience building rapport over the telephone and overcoming objections in a customer service environment.
- Proven ability to effectively build and maintain mutually beneficial relationships with clients.
- Excellent verbal and written communication skills.
- Results‑oriented – ability to prioritize, multitask, drive, and achieve while working to deadlines under pressure.
- Analytical approach with the ability to interpret information and trends and detail oriented.
- Ability to learn new systems and organize workload in a fast‑paced work environment.
- Ability to adapt quickly in a technology‑led environment.
- Strong interpersonal skills (e.g., conflict resolution, negotiation) when dealing with internal and/or external audiences.
- Ability to be flexible and adapt to changing situations at a high‑growth company.
- Demonstrated knowledge of commercial real estate.
- Knowledge of French, German, or Spanish is a plus.
- Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.
What’s in It for You?
Working at CoStar Group means enjoying a culture of collaboration and innovation, with benefits that include full private medical cover, dental cover, life assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and more.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Data Operations Support Analyst, CoStar - London employer: CoStar Group
CoStar Group is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Data Operations Support Analyst in London. With comprehensive benefits such as full private medical cover, generous annual leave, and opportunities for professional growth, employees are supported both personally and professionally. The dynamic work environment encourages adaptability and offers unique advantages, including cross-functional collaboration and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Data Operations Support Analyst, CoStar - London
✨Tip Number 1
Get to know the company inside out! Research CoStar and understand their data feeds program. This will help you have informed conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Data Operations Support Analyst role. We love seeing candidates who are proactive!
✨Tip Number 3
Practice your customer service skills! Since this role involves a lot of client interaction, think of scenarios where you’ve successfully resolved issues or built rapport. Be ready to share these stories in your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CoStar. Don’t miss out on this opportunity!
We think you need these skills to ace Data Operations Support Analyst, CoStar - London
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you really understand what the Data Operations Support Analyst role is all about. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your skills match up!
Tailor Your Application:Don’t just send a generic application! We want to see how your experience relates specifically to the data feeds program and customer service aspects of the role. Use examples from your past that show off your skills in these areas.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CoStar Group
✨Know Your Data Feeds
Before the interview, make sure you have a solid understanding of data feeds and their benefits. Research how they can enhance customer experience and be prepared to discuss specific examples of how you've used or supported data feeds in the past.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer interaction, think of instances where you've successfully built rapport with clients. Be ready to share stories that highlight your ability to troubleshoot issues and provide excellent service, especially in high-pressure situations.
✨Understand the Commercial Real Estate Landscape
Brush up on your knowledge of the commercial real estate sector. Familiarise yourself with current trends, competitor behaviours, and the marketing objectives of property owners. This will help you engage in meaningful conversations during the interview.
✨Prepare for Cross-Functional Collaboration
This role involves working with various teams, so think about your experiences collaborating with different departments. Be prepared to discuss how you’ve effectively communicated and solved problems in a team setting, showcasing your interpersonal skills.
