At a Glance
- Tasks: Provide top-notch support to clients and ensure smooth property listings on our platform.
- Company: Join CoStar Group, a leader in real estate information and innovation.
- Benefits: Enjoy private medical cover, 28 days leave, and a vibrant work culture.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of a mission to revolutionise the real estate industry and make a difference.
- Qualifications: Customer support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
In December 2023, CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK’s number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world-class user experience through offering the very best written content, imagery, design and functionality.
As part of the Technical Support team, you’ll ensure client property listings are accurately processed and displayed on the OnTheMarket website, while handling queries and complaints from both clients and consumers. You’ll support estate and letting agents using OnTheMarket Expert, our secure platform for managing listings, enquiries, and reporting, and act as a product champion with strong system knowledge.
Responsibilities:- Provide technical and customer support to estate and letting agents via inbound and outbound calls, email, and occasional face-to-face meetings.
- Liaise with clients and their third-party software providers to establish and maintain automated data connections, assess data quality, and resolve issues.
- Confidently support customers across calls and email, managing a varied workload in a fast-paced environment with strong time management.
- Investigate and resolve queries raised by clients, consumers using the OnTheMarket website, and internal colleagues, communicating solutions clearly and managing expectations.
- Analyse raw data from feed providers and work with clients, suppliers, developers, and internal technology teams to diagnose and resolve technical issues.
- Monitor and manage tickets within the ticket management system, ensuring issues are prioritised and progressed effectively.
- Proactively audit client accounts to identify and resolve potential issues.
- Independently troubleshoot live service issues, clearly documenting investigations and resolutions, and sharing knowledge with colleagues where appropriate.
- Support new product rollouts, system enhancements, and ad-hoc projects as required.
- Maintain consistently high standards of customer service in all interactions.
- Previous call centre or customer support experience, comfortable handling both inbound and outbound calls.
- Proficient in: Microsoft Suite (Apps), Zoho CRM, and Zoho Desk.
- Knowledge of all major internet browsers, e.g. Internet Explorer, Edge, Chrome, Firefox and Safari.
- Strong written and verbal communication skills, with confidence in providing email-based support and troubleshooting.
- Excellent time management and prioritisation skills.
- Demonstrate interest in real estate industry.
- Able to work effectively under pressure within a busy, fast-moving environment.
- Proactive problem-solver who works well in teams or autonomously, grasping concepts quickly and clearly.
- Able to make decisions independently throughout the problem-solving process.
- Must have excellent attention to detail, be self-motivated, organised, flexible and approachable.
- Bachelor's degree or equivalent experience.
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
Customer Support Specialist, OntheMarket - London employer: CoStar Group
CoStar Group is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. Employees benefit from comprehensive perks including private medical and dental cover, generous annual leave, and robust support for family leave, all while working in a dynamic environment dedicated to professional growth and excellence in the real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist, OntheMarket - London
✨Tip Number 1
Get to know the company inside out! Research OnTheMarket and CoStar Group, their values, and recent developments. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, make sure you're comfortable explaining technical issues clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at OnTheMarket. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Specialist, OntheMarket - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience in customer service and any technical skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your Problem-Solving Abilities:We’re looking for proactive problem-solvers! Share examples from your past experiences where you successfully resolved customer issues or improved processes. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at OnTheMarket!
How to prepare for a job interview at CoStar Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Specialist at OnTheMarket. Familiarise yourself with their services, especially how they support estate and letting agents. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your strong verbal and written communication skills, which are crucial for the job.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved technical issues or managed a challenging situation. Highlight your proactive approach to problem-solving and how you can work independently or as part of a team to find solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This shows that you're engaged and eager to contribute to their mission of improving the customer experience.
