At a Glance
- Tasks: Manage accounts receivable and improve performance in a fast-paced environment.
- Company: Join CoStar Group, a leader in innovation and collaboration.
- Benefits: Enjoy private medical cover, 28 days leave, and a competitive pension.
- Other info: Diverse workplace with excellent growth opportunities and a supportive culture.
- Why this job: Make a real impact while developing your skills in finance operations.
- Qualifications: Bachelor's degree or equivalent experience in collections or customer service.
The predicted salary is between 35000 - 45000 £ per year.
The Credit Controller will be responsible for full life cycle accounts receivable management for our portfolio of brands, in a fast‑paced, high volume, customer centric, metrics driven environment.
Responsibilities
- Accountable for improving AR performance through concise AR aging metrics.
- Identify and resolve customer issues related to slow pay or non‑payment of invoices through pro‑active communication with clients and the sales team.
- Become proficient in understanding of company A/R‑Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3‑month time frame.
- Coordinate and escalate slow or non‑pay accounts at 60‑day thresholds with sales organization and AR Management for support.
- Balance portfolio performance with supporting occasional projects and ad hoc reporting requests.
- Lead proactive meetings with sales leaders regarding past due accounts.
Qualifications
- Bachelor's degree or equivalent experience.
- A track record of commitment to prior employers.
- Demonstrable experience in consumer and/or commercial collection, billing, or cash applications in addition to customer service experience within a corporate setting.
- Proven ability to actively resolve customer inquiries in a timely manner and high degree of customer service.
- Ability to work within time deadlines by prioritising workload and understanding the priority business outcomes.
- Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas (pivot tables and VLOOKUPs).
- Additional language skills preferred (Spanish, German).
- Oracle Advanced Collections experience preferred.
- Experience collaborating and communicating with other internal business partners.
- Strong focus and attention to detail.
- Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year‑end closing.
Benefits
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment, equipped to help you to be your best, other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
Equal Employment Opportunity Statement
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders, of all ages, sexual orientations, ethnicities, nationalities, religions and beliefs. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.
Credit Controller, Finance Operations - London employer: CoStar Group
CoStar Group is an exceptional employer that fosters a culture of collaboration and innovation, making it an ideal place for a Credit Controller to thrive in London. With comprehensive benefits including full private medical cover, generous annual leave, and a commitment to employee growth, you will find ample opportunities to develop your skills in a dynamic, customer-centric environment. Join us to be part of a diverse team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller, Finance Operations - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group and understand their values, culture, and the specifics of the Credit Controller role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle slow-paying customers or resolve disputes. Use real-life examples from your past experience to demonstrate your problem-solving skills and customer service prowess.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Credit Controller, Finance Operations - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Credit Controller role. Highlight your experience in accounts receivable management and any relevant metrics you've improved in previous jobs. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to mention your Excel skills! If you've used pivot tables or VLOOKUPs, let us know. We love candidates who can manipulate data effectively, so make it clear how you’ve done this in past roles.
Be Customer-Centric:Since this role is all about customer communication, share examples of how you've resolved customer issues in a timely manner. We’re looking for someone who can maintain a high degree of customer service while managing accounts.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to see your application right away. Don’t miss out on this opportunity!
How to prepare for a job interview at CoStar Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with accounts receivable metrics. Brush up on your AR aging metrics and be ready to discuss how you've improved performance in previous roles. This shows you understand the importance of data in driving results.
✨Communication is Key
Proactive communication with clients and the sales team is crucial. Prepare examples of how you've resolved customer issues related to slow payments. Highlight your ability to maintain strong relationships while ensuring timely collections.
✨Excel Skills Matter
Since proficiency in Excel is a must, make sure you're comfortable with pivot tables and VLOOKUPs. Consider bringing a laptop or tablet to demonstrate your skills if the opportunity arises. It’s a great way to show you can handle data effectively.
✨Adaptability is Essential
In a fast-paced environment, being flexible is key. Think of instances where you've successfully adapted to changing situations, especially during month-end or quarter-end closing periods. This will demonstrate your ability to thrive under pressure.
