At a Glance
- Tasks: Become a product expert and provide top-notch support to clients using our platform.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Enjoy private medical cover, 28 days leave, and flexible options.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact by helping clients solve technical issues and improve their operations.
- Qualifications: Bachelor’s degree or equivalent, with customer interaction and SQL experience.
The predicted salary is between 30000 - 40000 £ per year.
Technical Support Analyst – London
Co Star Group is a leading global provider of commercial and residential real estate information, analytics and online marketplaces.
As part of the S&P 500, Co Star’s mission is to digitize the world’s real estate, empowering businesses and individuals with insights and connections that improve their operations.
Role Overview
We are seeking a passionate and energetic Technical Support Analyst to assist our clients with technical questions within the Co Star Real Estate Manager platform.
The role is the primary point‑of‑contact between Co Star and its customers, providing first‑rate support and ensuring customer satisfaction.
Responsibilities
- Become a product expert: master the application tools and stay up to date on new features and existing issues.
- Leverage internal resources to provide accurate and timely responses to customers.
- Adhere to published processes and procedures, managing your case workload to meet or exceed SLAs.
- Build strong customer relationships through communication via email, phone and virtual calls.
- Diagnose complex technical issues, research solutions, and develop effective workarounds.
- Maintain customer case data integrity within Salesforce.
- Collaborate cross‑functionally with colleagues and collect enhancement requests.
- Serve as the “voice of the customer” in cross‑team initiatives.
Qualifications
- Bachelor’s degree or equivalent experience.
- 1+ year experience interacting directly with customers and resolving concerns.
- 6+ months of SQL experience (academic or professional).
- Experience with database and web‑based software.
- Strong troubleshooting skills for Windows applications and Saa S models.
- Ability to learn new concepts quickly and manage multiple priorities.
- Willingness to work a modified schedule, including after‑hours and on‑call work.
- Professional, positive, and nurturing attitude toward all clients.
- Strong sense of urgency and responsiveness.
Benefits
- Full private medical and dental cover.
- Life assurance and member rewards.
- 28 days annual leave and flexible leave options.
- Competitive pension plan.
- Season ticket loans.
- Enhanced maternity and paternity pay.
Co Star Group is an Equal Employment Opportunity Employer.
We maintain a drug‑free workplace and conduct pre‑employment substance abuse testing.
Co Star is committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by emailing recruitaccommodation@costar. com.
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Technical Support Analyst employer: CoStar Group, Inc.
CoStar Group, Inc. is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth, we offer comprehensive benefits including full private medical cover, life assurance, and a competitive pension plan, ensuring our team members are well-supported both personally and professionally. Join us to lead a high-performing sales team and make a meaningful impact in the B2B SaaS industry while enjoying the vibrant atmosphere of one of the world's most exciting cities.
