Data Operations Support Analyst, CoStar - London

CoStar Group, a global provider of commercial and residential real estate information, analytics, and online marketplaces, seeks a Data Operations Support Analyst to support and grow its data feeds program.

Responsibilities

• Develop an understanding of the benefits of data feeds for customers.
• Outreach to customers who are underutilizing data feeds to increase usage.
• Engage customers with value‑added conversations on commercial real estate and competitor behaviour.
• Recommend features or services for assigned accounts to ensure best value for customers.
• Meet with customers to review feed quality, onboard new properties, and verify information accuracy.
• Track detailed activities describing interactions with customers.
• Provide troubleshooting of the data feeds process prior to escalation.
• Follow and apply standard operating procedures consistently.
• Maintain relationships with primary feed contacts.
• Analyze, investigate, and resolve technical issues reported by clients.
• Establish direct feeds with customers.
• Manage existing technical partnerships with software providers.
• Collaborate cross‑functionally with Research, Sales, Product, and Engineering teams.
• Present information to internal and external contacts for problem solving.

Qualifications

• Bachelor’s Degree or equivalent.
• Track record of commitment to prior employers.
• Strong experience building rapport over the telephone and overcoming objections in a customer service environment.
• Proven ability to build and maintain mutually beneficial relationships with clients.
• Excellent verbal and written communication skills.
• Results oriented – ability to prioritise, multitask, drive, and achieve while working to deadlines under pressure.
• Analytical approach with the ability to interpret information and trends, and detail oriented.
• Ability to learn new systems and organise workload in a fast‑paced environment.
• Ability to adapt quickly in a technology‑led environment.
• Strong interpersonal skills (conflict resolution, negotiation, etc.) when dealing with internal and external audiences.
• Ability to be flexible and adapt to changing situations at a high‑growth company.
• Demonstrated knowledge of commercial real estate.
• Knowledge of French, German or Spanish a plus.
• Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.

Benefits

• Private medical and dental cover.
• Life assurance and member rewards.
• 28 days annual leave.
• Competitive pension.
• Season ticket loans.
• Enhanced maternity and paternity pay.
• Other perks.

Equal Employment Opportunity

CoStar Group is an Equal Employment Opportunity Employer and commits to fair employment practices. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar complies with all fair employment practices regarding citizenship and immigration status. Qualified individuals with a disability or disabled veteran may request reasonable accommodations.