At a Glance
- Tasks: Provide top-notch customer support and troubleshoot issues for clients and consumers.
- Company: Join CoStar Group, a leader in real estate information and analytics.
- Benefits: Enjoy private medical cover, 28 days leave, and a collaborative work culture.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a difference in the real estate sector while developing your skills.
- Qualifications: Previous customer support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real‐estate information, analytics, and online marketplaces. With more than 35 years of experience, the company aims to digitise the real‐estate sector and empower its users with deep insights.
As part of the Technical Support team you will ensure client property listings are accurately processed and displayed on the OnTheMarket website, handle queries from both clients and consumers, and support estate and letting agents using the OnTheMarket Expert platform.
Responsibilities- Provide technical and customer support via inbound and outbound calls, email, and occasional face‐to‐face meetings.
- Liaise with clients and third‐party software providers to maintain automated data connections, assess data quality, and resolve issues.
- Investigate and resolve queries from clients and consumers, manage tickets, and communicate solutions clearly.
- Analyse raw data from feed providers and troubleshoot live service issues.
- Audit client accounts proactively and identify potential problems.
- Support new product rollouts, system enhancements, and ad‐hoc projects as required.
- Maintain consistently high standards of customer service in all interactions.
- Previous call‐centre or customer‐support experience, comfortable handling inbound and outbound calls.
- Proficiency with Microsoft Suite, Zoho CRM, Zoho Desk and major web browsers.
- Strong written and verbal communication, excellent time‐management and prioritisation skills.
- Interest in the real‐estate industry and ability to work under pressure in a fast‐moving environment.
- Proactive problem‐solver who works well in teams or autonomously and can make independent decisions during problem‐solving.
- Excellent attention to detail, self‐motivated, organised, flexible and approachable.
- Bachelor's degree or equivalent experience.
- Full private medical cover, dental cover, Life Assurance and member rewards.
- 28 days annual leave, competitive pension scheme, season ticket loans.
- Enhanced maternity and paternity pay.
- Culture of collaboration and innovation; work at Blue Fin or any UK‐wide hub.
CoStar Group is an Equal Employment Opportunity Employer. We maintain a drug‐free workplace and perform pre‐employment substance abuse testing. All qualified applicants receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is committed to compliance with all fair employment practices regarding citizenship and immigration status. Applicants with a disability or disabled veteran may request a reasonable accommodation.
Customer Support Specialist, OntheMarket - London employer: CoStar Group, Inc.
CoStar Group is an exceptional employer, offering a dynamic work environment in London that fosters collaboration and innovation. Employees benefit from comprehensive health coverage, generous leave policies, and opportunities for professional growth within the thriving real estate sector. With a commitment to diversity and inclusion, CoStar Group ensures that every team member feels valued and empowered to contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist, OntheMarket - London
✨Tip Number 1
Get to know the company! Research OnTheMarket and understand their values, mission, and the real-estate industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, make sure you're comfortable explaining technical issues clearly. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at OnTheMarket.
We think you need these skills to ace Customer Support Specialist, OntheMarket - London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your previous experience in call-centre or customer support, and show how your skills align with what we’re looking for at OnTheMarket.
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send!
Highlight Your Problem-Solving Abilities:We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in past roles. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at CoStar Group, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Specialist at OnTheMarket. Familiarise yourself with their services, especially how they support clients and consumers. This will help you answer questions confidently and show your genuine interest in the real-estate industry.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and consumers, practice articulating your thoughts clearly. Prepare examples from your previous experience where you successfully resolved customer queries or handled difficult situations. This will demonstrate your strong verbal communication skills.
✨Be Ready to Problem-Solve
Expect to be asked about how you would handle specific customer issues. Think of scenarios where you've had to troubleshoot problems or manage tickets effectively. Highlight your proactive approach and ability to work under pressure, as these are key traits for the role.
✨Dress the Part and Be Approachable
Even if the interview is virtual, dress professionally to make a good impression. Also, remember to smile and maintain a friendly tone throughout the conversation. Being approachable can set a positive tone and show that you’re a great fit for the collaborative culture at CoStar Group.
