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- Tasks: Support and grow data feeds, engage with customers, and troubleshoot technical issues.
- Company: CoStar Group, a leading provider of real estate information and analytics.
- Benefits: Private medical cover, 28 days leave, competitive pension, and more perks.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and make an impact in the real estate industry.
- Qualifications: Bachelor’s degree, strong communication skills, and customer service experience.
The predicted salary is between 35000 - 45000 £ per year.
CoStar Group, a global provider of commercial and residential real estate information, analytics, and online marketplaces, seeks a Data Operations Support Analyst to support and grow its data feeds program.
Responsibilities
- Develop an understanding of the benefits of data feeds for customers.
- Outreach to customers who are underutilizing data feeds to increase usage.
- Engage customers with value‑added conversations on commercial real estate and competitor behaviour.
- Recommend features or services for assigned accounts to ensure best value for customers.
- Meet with customers to review feed quality, onboard new properties, and verify information accuracy.
- Track detailed activities describing interactions with customers.
- Provide troubleshooting of the data feeds process prior to escalation.
- Follow and apply standard operating procedures consistently.
- Maintain relationships with primary feed contacts.
- Analyze, investigate, and resolve technical issues reported by clients.
- Establish direct feeds with customers.
- Manage existing technical partnerships with software providers.
- Collaborate cross‑functionally with Research, Sales, Product, and Engineering teams.
- Present information to internal and external contacts for problem solving.
Qualifications
- Bachelor’s Degree or equivalent.
- Track record of commitment to prior employers.
- Strong experience building rapport over the telephone and overcoming objections in a customer service environment.
- Proven ability to build and maintain mutually beneficial relationships with clients.
- Excellent verbal and written communication skills.
- Results oriented – ability to prioritise, multitask, drive, and achieve while working to deadlines under pressure.
- Analytical approach with the ability to interpret information and trends, and detail oriented.
- Ability to learn new systems and organise workload in a fast‑paced environment.
- Ability to adapt quickly in a technology‑led environment.
- Strong interpersonal skills (conflict resolution, negotiation, etc.) when dealing with internal and external audiences.
- Ability to be flexible and adapt to changing situations at a high‑growth company.
- Demonstrated knowledge of commercial real estate.
- Knowledge of French, German or Spanish a plus.
- Preference given to candidates who possess a thorough understanding of commercial real estate, including the marketing objectives of property owners and agents.
Benefits
- Private medical and dental cover.
- Life assurance and member rewards.
- 28 days annual leave.
- Competitive pension.
- Season ticket loans.
- Enhanced maternity and paternity pay.
- Other perks.
Equal Employment Opportunity
CoStar Group is an Equal Employment Opportunity Employer and commits to fair employment practices. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar complies with all fair employment practices regarding citizenship and immigration status. Qualified individuals with a disability or disabled veteran may request reasonable accommodations.
Data Operations Support Analyst, CoStar - London employer: CoStar Group, Inc.
Contact Detail:
CoStar Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Operations Support Analyst, CoStar - London
✨Tip Number 1
Get to know the company inside out! Research CoStar Group and understand their data feeds program. This will help you engage in meaningful conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves building rapport with clients, try role-playing scenarios with friends or family. This will help you feel more confident when discussing commercial real estate and addressing customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the Data Operations Support Analyst position!
We think you need these skills to ace Data Operations Support Analyst, CoStar - London
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what a Data Operations Support Analyst does and how your skills fit in. This will help us tailor your application to show that you're the perfect match!
Show Off Your Skills: Highlight your experience with customer service and data management. Use specific examples to demonstrate how you've built relationships and solved problems in the past. We want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and fluff; instead, focus on clear communication. Remember, we love excellent verbal and written skills, so let that shine through in your writing!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at CoStar Group, Inc.
✨Know Your Data Feeds
Before the interview, make sure you understand what data feeds are and how they benefit customers. Familiarise yourself with CoStar's offerings and think about how you can engage customers in conversations about their usage and potential improvements.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've built rapport over the phone or resolved conflicts in previous roles. This will demonstrate your strong verbal and written communication skills.
✨Be Results-Oriented
Highlight your ability to prioritise and multitask effectively. Think of specific instances where you met tight deadlines or achieved results under pressure. This will show that you can thrive in a fast-paced environment, which is crucial for this position.
✨Understand the Commercial Real Estate Landscape
Brush up on your knowledge of commercial real estate, including market trends and the needs of property owners and agents. Being able to discuss these topics will not only impress your interviewers but also show your commitment to understanding the industry.