At a Glance
- Tasks: Be the friendly face of Cadent, helping customers understand our work and supporting them.
- Company: Join Costain, a leader in smart infrastructure solutions across the UK.
- Benefits: Enjoy a competitive salary, travel opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development in a collaborative team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 20790 - 25410 £ per year.
Customer Contact Advisor - Hitchin
Job Description
The Customer Contact Advisor act as an ambassador for Cadent to our customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work.
In representing Cadent, the CLA is there to.
- Use all available systems to accurately record customer data
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we plan to do, how it might affect them and, where necessary, to take responsibility for supporting them
- Act as an exemplar of customer service excellence.
- This role involves regular travel- a van will be provided
#LI-AW1
Responsibilities
- Champion the CARE process at the start and end of each project, contacting customer via telephone.
- Using data to cold call customers, where data is available, giving precise and clear information on upcoming works, ensuring customers understand their rights with respect to the General Data Protection Regulations and being an advocate for Priority Services Register and Live Person.
- Comply with the requirements of the CARE app and ensure it is properly and honestly completed.
- Build relationships with the Operational Team and Lead Delivery Partners.
- Take on multiple task and ensure they are properly prioritised and balanced.
- Follow defined work management and company processes policies at all time
Qualifications
Essential
- Experience in a customer service role.
- Conscientious with the tenacity and resolve to see things through.
- Organised and punctual.
- Articulate and good at explaining things.
- Thorough, with good record keeping.
- IT literate, including Microsoft Office
- IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities.
- Strong oral and written communication skills.
- Full, valid UK driving licence.
About Us
Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets.
We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency.
Our vision is to be the UK's leading smart infrastructure solutions company.
We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements.
We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery.
Our culture and values underpin everything we do.
Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.
We do share individual feedback following an interview .
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website
Customer Contact Advisor - Hitchin employer: Costain
Costain is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the vibrant environment of London Heathrow. As a leader in smart infrastructure solutions, we provide our team with unique opportunities to engage in transformative projects that contribute to a sustainable future, while fostering strong relationships across diverse stakeholders. Our commitment to safety, inclusivity, and professional advancement makes us an attractive choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor - Hitchin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Costain. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Costain before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Advisor - Hitchin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Costain:Your cover letter is your chance to shine! Tell us why you want to work at Costain specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Costain!
How to prepare for a job interview at Costain
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
