At a Glance
- Tasks: Route calls and provide information to ensure smooth communication.
- Company: Join a leading company in real estate management.
- Benefits: Gain valuable experience and develop your communication skills.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Be the voice of the company and connect people every day.
- Qualifications: Experience as a telephonist and proficiency in Microsoft Office.
The predicted salary is between 22000 - 26000 € per year.
The Group Property Department is responsible for the operation, control, maintenance, and oversight of all real estate and physical properties within Costain. The role of the Telephonist is to efficiently and professionally route incoming telephone calls to the appropriate person or department within Costain. This involves answering and directing calls, taking messages, and providing information to callers as needed. Additionally, the Telephonist may assist with administrative tasks and Reception duties. Overall, the goal is to ensure a smooth and effective communication within Costain and with external parties.
Responsibilities- Receive incoming calls from outside the company and answer them promptly and in a professional, friendly and polite manner.
- Evaluate and identify the nature of the call, provide any requested information and direct the call via Microsoft Teams to the requested person or appropriate department.
- Keep records of calls and maintain directory of contacts.
- Support the Site based Office Manager and Reception team as required.
- Proven experience as a Switchboard operator or telephonist.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook.
- The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders.
- Excellent communication and listening skills.
Telephonist in Manchester employer: Costain Group
Costain is an exceptional employer that values effective communication and teamwork, making it an ideal workplace for a Telephonist. With a supportive work culture, employees are encouraged to grow and develop their skills while enjoying a range of benefits that promote work-life balance. Located in a dynamic environment, Costain offers unique opportunities to engage with diverse teams and contribute to impactful projects within the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telephonist in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research Costain and its Group Property Department. This way, when you get that call or interview, you can show off your knowledge and impress them with how well you understand their operations.
✨Tip Number 2
Practice your phone skills! Since the role is all about handling calls, grab a friend and do some mock calls. Focus on being friendly, professional, and clear. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Costain on LinkedIn. Ask them about their experiences and any tips they might have. This could give you valuable insights and even a foot in the door!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Telephonist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling calls and communicating effectively, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can be friendly and professional in your interactions.
Tailor Your Experience:We want to see how your previous experience as a telephonist or switchboard operator fits with what we're looking for. Be specific about your past roles and how they relate to the responsibilities listed in the job description.
Be Proficient with Tech:Mention your proficiency with Microsoft Office packages like Word, Excel, and Outlook. If you've used any other relevant software, don’t forget to include that too! We love tech-savvy applicants who can hit the ground running.
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Costain Group
✨Know Your Role
Make sure you understand the responsibilities of a Telephonist at Costain. Familiarise yourself with how to handle calls, direct them appropriately, and provide information. This will show that you're serious about the position and ready to hit the ground running.
✨Practice Your Communication Skills
Since effective communication is key for this role, practice answering calls in a friendly and professional manner. You could even role-play with a friend to simulate the interview scenario. This will help you feel more confident and articulate during the actual interview.
✨Get Comfortable with Microsoft Teams
As you'll be using Microsoft Teams to route calls, make sure you're familiar with its features. If you can demonstrate your proficiency during the interview, it’ll give you an edge over other candidates who might not be as tech-savvy.
✨Prepare Questions
Think of some insightful questions to ask about the team and the company culture at Costain. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it makes for a more engaging conversation!
