At a Glance
- Tasks: Engage with customers face-to-face, providing information and gathering feedback on utility work.
- Company: Join a dynamic team focused on customer satisfaction in the utilities sector.
- Benefits: Competitive pay, supportive environment, and opportunities for personal growth.
- Other info: Fast-paced role with a chance to develop your career in a vital industry.
- Why this job: Be the voice of the company, making a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32427 - 39633 £ per year.
The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following the completion of the work. To deliver face to face Customer feedback to our Operational Teams, giving coaching on how to improve their Customer Scores and comments.
Key Responsibilities
- To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work.
- Present a professional, personable and reassuring face to the business.
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them.
- Support the operational teams in their communications with customers and others.
- Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots.
- Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers.
- Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints.
Knowledge Skills, and Experience
Essential
- Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mindset.
- Experience in a customer face to face service role.
- Conscientious with the tenacity and resolve to see things through.
- Organised and punctual.
- Articulate and good at explaining things.
- Thorough, with good record keeping.
- IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities.
- Strong oral and written communication skills.
Desirable
- Knowledge / experience of working in the utilities industry is desirable.
Qualifications
Essential
- GCSEs in subjects such as English and Maths.
- UK Driving licence.
Desirable
- A-level or degree in English.
Customer Liaison Officer in Hitchin employer: Costain Group
As a Customer Liaison Officer, you will thrive in a dynamic and supportive work environment that prioritises community engagement and customer satisfaction. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth and development while ensuring that you are equipped with the tools to excel in your role. Located at the heart of the community, we provide a unique chance to make a meaningful impact on the lives of our customers and enhance their experience with our services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Hitchin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Costain Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Costain Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Hitchin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Costain Group:Your cover letter is your chance to shine! Tell us why you want to work at Costain Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Costain Group!
How to prepare for a job interview at Costain Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
