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For Companies At a Glance
- Tasks: Engage with customers face-to-face, share vital info, and gather feedback.
- Company: Leading civil engineering firm in the UK with a strong reputation.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be the frontline champion for customer satisfaction and make a real difference.
- Qualifications: Customer service experience, great communication skills, and a valid driving licence.
- Other info: Join a dynamic team in Hitchin and enhance your career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading civil engineering firm in the UK is seeking a Customer Liaison Officer to work with our operational teams. The role involves face-to-face customer interaction to convey important information about our utilities work, collect feedback, and ensure customer satisfaction.
Successful candidates will have:
- Experience in customer service
- Excellent communication skills
- A valid driving license
This is a full-time position located in Hitchin, England.
Field Customer Liaison Officer – Frontline Service Champion in Hitchin employer: Costain Group PLC
Contact Detail:
Costain Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Customer Liaison Officer – Frontline Service Champion in Hitchin
✨Tip Number 1
Get to know the company! Research their projects and values so you can chat confidently about how you fit into their culture during interviews. It shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about face-to-face interaction, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and handle customer queries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Field Customer Liaison Officer – Frontline Service Champion in Hitchin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Customer Liaison Officer role. Share specific examples of how you've handled customer interactions and feedback.
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Costain Group PLC
✨Know Your Stuff
Before the interview, make sure you understand the company’s projects and values. Research their recent work in civil engineering and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Practice Your People Skills
As a Customer Liaison Officer, communication is key. Practice common interview questions with a friend or in front of a mirror. Focus on conveying information clearly and confidently, as you'll need to do this face-to-face with customers.
✨Showcase Your Experience
Prepare specific examples from your past customer service roles that highlight your problem-solving skills and ability to handle feedback. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress for Success
Even though the role involves being on-site, first impressions matter. Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s image.
