At a Glance
- Tasks: Lead a passionate team to deliver unforgettable coffee experiences and manage store operations.
- Company: Join Costa Coffee, the UK's No.1 coffee brand with a vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and 28 days holiday.
- Other info: Great opportunities for career growth and community involvement.
- Why this job: Be part of a dynamic team making a real impact in the coffee world.
- Qualifications: Experience in hospitality or retail, with strong leadership and people skills.
The predicted salary is between 26100 - 26100 £ per year.
- Clifton Road, Sutton Coldfield, West Midlands, B73 6EB, UK
- Permanent
- Retail Operations - Assistant Store Manager
Here at Costa Coffee, we want to inspire the world to love great coffee.
We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers.
In this role, you’ll be the perfect partner in setting up the store for success.
A bit about the role
Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective.
That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.
This is going to be so much fun.
- Becoming a brand ambassador and helping us shine
- Leading the team to deliver an unbeatable coffee experience for every customer
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
- Monitoring the store KPI report and translating it into daily and weekly actions
- Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff
A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?
- A love of the brand and excitement to be a part of it
- Supervisory/management experience and a background in hospitality or retail
- Equal love of teaching and learning – there are so many ways to help each other grow
- Ability to engage your team – be inspiring, empowering, honest, open and always there
- Adaptable and hands‑on, ready to multitask and support wherever needed in a fast‑paced environment.
- Professional and polished, always presenting yourself in line with brand standards and ready for every shift.
- Reliability to step into the Store Manager’s very cool shoes in their absence
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- 37.5 –hour week contract
- Six monthly paid bonus scheme
- 28 days Holiday including Bank Holidays
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
- Refer a Friend Scheme
- Employee Assistance Programme
- Employee Recognition Scheme
And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee‑growing communities gain access to safe and quality education.
At Costa Coffee, our values are at the heart of everything we do.
Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success.
We are proud to be the UK’s No.1 coffee brand for the 16th consecutive year — a reflection of our disciplined focus on delivering consistent quality and exceptional service.
When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues.
Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive‑Thru locations.
We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application.
For any reasonable adjustments and general queries please contact careers@pioneersuk. com
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
- Location
- Clifton Road
Sutton Coldfield
West Midlands
B73 6EB
UK - Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one.
Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world.
And there’s never been a better time to join us.
“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”
- Clifton Road, Sutton Coldfield, West Midlands, B73 6EB, UK
- Permanent
- Retail Operations - Assistant Store Manager
- #J-18808-Ljbffr
Assistant Manager in Sutton Coldfield employer: Costa
As an Assistant Costa Coffee Manager at our Bridgend location, you'll be part of a dynamic team within a healthcare environment, where we prioritise exceptional service and operational excellence. We offer a comprehensive benefits package, including career growth opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and shopping, ensuring that your hard work is recognised and rewarded. Join us to thrive in a supportive work culture that values your contributions and promotes wellness and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Sutton Coldfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Costa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Costa
Don't be shy about reaching out to Costa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Sutton Coldfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Costa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Costa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
