At a Glance
- Tasks: Lead the Operational Performance Analytics team and deliver insightful reporting across Costa stores.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy competitive salary, share ownership, discounts, private healthcare, and a smart pension plan.
- Other info: Hybrid work model with excellent opportunities for personal and professional development.
- Why this job: Make a real impact on operational performance while growing your career in a dynamic environment.
- Qualifications: Strong knowledge of data analytics, reporting, and leadership skills in retail operations.
The predicted salary is between 33300 - 40700 £ per year.
- Senior Analyst (Operational Performance)
- St Albans, England, UK
- Permanent
- Senior Analyst (Operational Performance)
As a Senior Analyst you are responsible for leading and developing the Operational Performance Analytics team, responsible for the ownership, development, automation and delivery of all operational performance reporting and insight across Costa Equity stores.
At Costa Coffee, we are what we craft.
We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System.
Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Our teams make a difference.
Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but wehaven’tforgotten our roots.
That’swhere the Costa Foundation and our fantastic community agenda come in.
Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
As the Senior Analyst for Operational Performance, there’snever been a better time to make a difference,
So, why Costa?
Wedidn’tbecome a global coffee brand by sitting back.
When you work here, you join a community that values passion, progressionand integrity, with somepretty brilliantperksto sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
- Andthat’snot all. Explore even more of ourperkshere: https://bit. ly/costaperks
We’repassionate about beinga great placeto work, where you can bring your unique self into our mix.
Wefirmly supportdiversity, equityand inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Senior Analyst is about so much more than bringing our coffee to the world. It’syour chance to stir up real success – which meansyou’llbe:
- Lead and own the operational performance reporting framework, delivering accurate, insight-led reporting across key operational KPIs and establishing a single source of truth to support data-driven decision making.
- Provide timely performance insights across productivity, efficiency, customer experience, compliance and emerging priorities, enabling operational leaders to drive continuous improvement and business performance.
- Develop automated, scalable reporting and analytics using Python, Power BI, SQL and AI, partnering with Data & BI to improve data quality, accessibility and speed of insight.
- Simplify and redesign reporting processes to reduce manual effort, improve accuracy and support efficient, insight-led business growth.
- Convert operational data into proactive insight, identifying trends, risks and performance drivers to inform priorities and decision-making.
- Deliver root cause analysis, strategic reviews and actionable recommendations that drive measurable operational improvement.
- Analyse operational performance, identify root causes and improvement opportunities, and measure the impact of solutions against agreed business outcomes.
- Identify and drive continuous improvement opportunities through performance analysis, benchmarking and KPI development, helping evolve operational measurement frameworks and support future business needs.
- Lead, coach and develop a team of Operational Performance Analysts.
- Who you
It’syour unique ingredientswe’reinterested in
- Strong knowledge of operational performance management, advanced reporting, data analytics and KPI frameworks within multi-site retail environments.
- Commercially focused with a deep understanding of retail operations, business performance drivers and insight-led decision making.
- Advanced Power BI, Excel, SQL, Python and data visualisation expertise, with strong analytical, leadership and stakeholder influencing skills to translate complex data into actionable insights and drive continuous improvement.
- Proven experience leading reporting, analytics and business intelligence functions, delivering KPI-driven insight, automation and measurable business performance improvements.
- Skilled in developing teams, leveraging Power BI, SQL, Python and advanced analytics, and influencing senior stakeholders through data‑driven recommendations.
- Ideally strong knowledge of Costa operational standards, labour and workforce planning, customer experience measurement, and brand and operational audit frameworks.
- Experience of AI-enabled analytics, data engineering, project management and predictive modelling to drive insight-led decision making and business performance.
- Experience across multi-site retail, hospitality and franchise environments, supporting operational transformation and building analytics capability through organisational change.
Where you’ll work
- Hybrid – 3 days based in our St Albans Head Office
- Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one.
Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world.
And there’s never been a better time to join us.
“ My local Costa store appealed to me as a place to work because of the people employed there.”
- Verity-Rose Lincon Global Operational Excellence Delivery Retail & Franchise Co E
- #J-18808-Ljbffr
Senior Analyst (Operational Performance) employer: Costa
As an Assistant Costa Coffee Manager at our Bridgend location, you'll be part of a dynamic team within a healthcare environment, where we prioritise exceptional service and operational excellence. We offer a comprehensive benefits package, including career growth opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and shopping, ensuring that your hard work is recognised and rewarded. Join us to thrive in a supportive work culture that values your contributions and promotes wellness and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst (Operational Performance)
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Costa!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Senior Analyst (Operational Performance)
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Costa, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Costa
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Costa’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
