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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive store performance.
- Company: Join Scoffs Group, the largest Costa Coffee franchise in the UK.
- Benefits: Enjoy free lunch, discounts, bonuses, and tailored leadership training.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Previous management experience and a passion for people development required.
- Other info: Flexible hours and excellent career growth opportunities await you.
The predicted salary is between 31590 - 31590 £ per year.
Salary of £31,590
Lead With Purpose – Become a Store Manager at Scoffs Group, the UK’s Largest Costa Coffee Franchise.
Are you a motivated leader with a passion for people and a love for exceptional coffee? If you’re ready to take the next big step in your career, we have the opportunity for you. At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK, and we’re looking for a driven, people-first Store Manager to lead from the front and inspire their team to deliver unforgettable customer experiences every day.
The Role
As Store Manager, you’ll be the driving force behind your store’s success — setting the tone, coaching your team, and making sure every customer receives an unbeatable Costa experience. You’ll lead from the front and take full ownership of your store's performance, people, and day-to-day operations.
Your key responsibilities
- Leading and inspiring a team of Baristas, Barista Maestros, and Assistant Managers
- Delivering an exceptional customer experience while upholding brand standards
- Managing store performance and driving key metrics including sales, customer satisfaction, and team engagement
- Ensuring operational excellence, including compliance, cleanliness, and health & safety
- Recruiting, onboarding, and developing your team with clear growth plans
- Driving commercial success through smart decision-making and team motivation
- Launching seasonal campaigns and ensuring flawless execution on the shop floor
What You’ll Bring
We’re looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence. To be successful in this role, you’ll need:
- Previous management experience in retail, hospitality, or a similar customer-facing role
- A passion for people development, coaching, and leading high-performing teams
- Strong commercial acumen with a results-driven mindset
- Excellent communication and organisational skills
- Full flexibility with working hours and a proactive attitude
- A hands-on leadership style and a love for great coffee
The Perks of Being Part of Scoffs
We value our people and are proud to offer a range of meaningful benefits that support you in and out of work:
- Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
- We’ve Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
- Wagestream Access – Gain real-time access to your earnings, budgeting tools, and smart savings
- Secure Your Future – Join our Company Pension Scheme and build long-term financial security
- Learn While You Lead – Develop your skills with tailored leadership training and qualifications via Yuzu Training
- Free Lunch & Drinks Every Shift – Enjoy lunch and handcrafted drinks on the house
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Get recognised through long service awards as you grow your career with us
- We Celebrate You – From day one to key milestones, we make every achievement count
- Team Wins = Bonus Time – Hit your targets and share in store-wide performance bonuses
Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you’re a passionate, results-driven leader with a heart for people and a head for business, we’d love to hear from you. Click the link below to apply and take the next step in your journey with Scoffs Group today.
Costa Store Manager - Area Support Role Copy in Norwich employer: Costa
Contact Detail:
Costa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Store Manager - Area Support Role Copy in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the coffee and retail industry. Attend local events or join online groups where you can meet people who might know about openings at Scoffs Group or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they align with what Scoffs Group is looking for in a Store Manager.
✨Tip Number 3
Show your passion for coffee and people during your interview. Share stories that highlight your leadership style and how you've inspired teams in the past. This will help you stand out as a candidate who truly fits the Scoffs culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Scoffs family and ready to lead with purpose.
We think you need these skills to ace Costa Store Manager - Area Support Role Copy in Norwich
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Share any experiences that highlight your enthusiasm for the beverage and how it connects to your leadership style.
Highlight Your Leadership Skills: Make sure to emphasise your previous management experience. We want to see how you've inspired teams in the past and how you plan to lead at Scoffs Group. Use specific examples to illustrate your impact!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to get to know you better from the start!
How to prepare for a job interview at Costa
✨Know Your Coffee
As a Store Manager at Scoffs Group, your passion for coffee is key. Brush up on different coffee types, brewing methods, and the brand's history. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach. Think of specific examples where you've inspired a team or improved performance. Highlight how you balance people management with operational excellence, as this is crucial for the role.
✨Understand the Metrics
Familiarise yourself with key performance indicators relevant to retail management, such as sales figures and customer satisfaction scores. Be ready to discuss how you've driven these metrics in past roles and how you plan to do so at Scoffs Group.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you assess if it's the right fit for you.
