At a Glance
- Tasks: Lead consumer analytics to drive insights and influence business decisions at Costa Coffee.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences in over 50 countries.
- Benefits: Enjoy competitive perks like share ownership, discounts, private healthcare, and a smart pension plan.
- Other info: Hybrid working model with excellent career growth opportunities and a supportive community culture.
- Why this job: Make a real impact on consumer behaviour and help shape the future of coffee experiences.
- Qualifications: Degree level education and proven experience in consumer/loyalty analytics required.
The predicted salary is between 31500 - 38500 £ per year.
At Costa Coffee, we are what we craft.
We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System.
Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We are delighted to offer a chance to join our exceptional Digital and Loyalty team as Manager for Global Consumer Analytics.
In this role you will be driving the global consumer-centric and loyalty data analysis.
Your insights will empower Costa’s stakeholders to make informed decisions that resonate with our core market in the UK and support in our global franchise markets.
You will be pivotal in energising business stakeholders with foundational BI, consumer insights, actionable recommendations, and advanced analytics to understand our Costa Club performance.
Our teams make a difference.
Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots.
That’s where the Costa Foundation and our fantastic community agenda come in.
Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to‑day.
And as a Global Consumer Analytics Manager, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back.
When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perkshere
We’re passionate about being a great place to work, where you can bring your unique self into our mix.
We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Global Consumer Analytics Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:
- The Consumer Analytics lead, bringing loyalty consumer behaviour to life through data.
Your strategic insights will illuminate the tangible impacts of consumer interactions, guiding Costa’s business decisions and marketing strategies.
- Working with our Digital Product / Loyalty / Insight / Food & Beverage teams (and occasionally others) to translate our consumer data into core consumer insights and behaviour changes.
- Develop and maintain our internal Power BI suite to deliver daily/weekly/monthly core reporting on loyalty consumer behaviour and commercial performance.
- Use loyalty data to help understand performance of specific marketing activity, promotions and how impacting commercial performance.
- Own the forecasting, target-setting and performance tracking of key consumer metrics, including registrations and active consumers, to drive growth and inform strategic decision‑making.
- Work with key international markets to guide on core consumer KPIs and measurement best practice.
- Lead 2 x Consumer Data Analysts to support in developing our reports, insights and responding to analysis requests.
Who you are
- Degree level or equivalent academic qualification
- Proven and successful track record and experience in a Consumer/loyalty analytics role
- Data analytics proficiency in modern tools (SQL / Databricks) and frameworks to drive data‑driven decisions
- Eye for detail and storytelling, ability to look at data/trends and translate into engaging and compelling narratives to showcase insights from big data.
- Experience in managing and maintaining Power BI/reporting suites and ensuring driving business value.
- Demonstrated ability to leverage data and insights to influence business decisions
- Proven track record in delivering impactful customer insights ideally within retail or FMCG sectors.
- Experienced in leading Data Analysts, managing backlogs and prioritisation.
- Excellent skills in building relationships and conveying ideas effectively.
- Flair for managing and influencing senior stakeholders.
- Problem Solving and solutions oriented with an ability to navigate projects through in a matrix environment
Location: Hybrid with the ability to work from our Central London location 2-3 days per week until the end of 2026 and then 3 days per week from our new St.
Albans office from 2027 onwards.
- For any reasonable adjustments and general queries, please get in touch with
- Location
- Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one.
Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world.
And there’s never been a better time to join us.
"Together, we shape what's next for Costa, from exploring new flavours and equipment to introducing exciting new products."
- " Emma and Nishant
- Talk childhood dreams and unexpected paths"
- #J-18808-Ljbffr
Global Consumer Analytics Manager in London employer: Costa
At Costa Coffee, we pride ourselves on being an excellent employer, offering a vibrant work culture where every Barista can thrive. With flexible shifts, a generous 50% discount on food and drink, and a commitment to diversity and community support through the Costa Foundation, we ensure our team members feel valued and empowered. Join us in East Kilbride, where your passion for coffee and customer service will be celebrated and nurtured.
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We think this is how you could land Global Consumer Analytics Manager in London
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We think you need these skills to ace Global Consumer Analytics Manager in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Costa. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Costa
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Costa!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
