At a Glance
- Tasks: Lead your store, inspire your team, and create memorable coffee experiences.
- Company: Join Costa Coffee, the UK's No. 1 coffee brand with a passionate team.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and structured training.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a vibrant culture that values passion, warmth, and teamwork.
- Qualifications: Experience in leading teams, excellent communication skills, and a love for coffee.
The predicted salary is between 31500 - 38500 £ per year.
- Costa Coffee, 32 London Rd, East Grinstead, RH19 1AG, UK
Here at Costa Coffee, we want to inspire the world to love great coffee.
We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers.
And you’ll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team.
It’s going to be a thrilling ride.
A bit about the role
Everything – and we mean everything – is yours.
The store, stock, standards, team, labour, customers and coffee, coffee, coffee.
It’s all yours to own and grow.
So go ahead and make it your own.
- Creating the perfect space for customers to kick back with our coffee
- Drumming up fresh ideas that meet customers’ ever-changing wants and needs
- Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
- Inspiring your team to get buzzed about the business
- Training and developing your team to reach their full potential
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Store Manager?
- Experience in leading a store team and inspiring them to strive for excellence
- A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity
- A brand ambassador who ensures attention to brand standards
- An ambitious character who wants to be part of our growth journey
- Ability to thrive under pressure and execute at pace
- Experience of managing, coaching and developing team members – they could be our future leaders
- A hands-on, approachable leader with excellent communication skills and a passion for delivering exceptional customer service.
- Reliable, adaptable, and ready to step in wherever needed, with a professional appearance and flexible approach to shift patterns.
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Competitive Salary Package
- Yearly managerial performance bonus scheme
- 50% Staff discount and a Free Core Drink whilst working, 25% off all Costa Coffee stores (discount card)
- Full, structured training including Barista, Brand Standards, Compliance, Food Safety Level 2, Leadership & Management, Step Up Progression Program
- We love to internally promote our staff so they grow with us, creating a long term career path
- Company Pension
- 28 day holiday Package (Including Bank Holidays)
- Refer a friend scheme and receive £150 per candidate (T&C’s apply)
- 20% off Goldex Staycations on Thanet Coast (for 2 or more nights)
- Opportunity to volunteer for the Goldex and Costa Foundation
- Access to a range of local and national discounts with The Life Style Card
- Recognition opportunities: Hampers for Workiversary’s, Store of the Month, Customer Feedback Award and Achievement Awards.
- As a Store Manager, your main goal is to take full responsibility for running your store successfully.
You’ll lead by example, making sure every customer receives Excellent Coffee with a Smile and great service every time.
- You’ll manage important day-to-day tasks like tracking sales, monitoring health and safety, and ensuring store targets are met.
You’ll also handle cash procedures and keep the store secure and financially compliant.
- Creating a positive and supportive atmosphere for your team is key.
You’ll help them grow by managing training, encouraging development, and using tools like My Costa Learning.
You’ll also make sure rotas are planned ahead and there’s always the right coverage in-store.
- With support from your Area Manager, you’ll take the lead in hiring great team members and making sure everyone is trained to drive sales, upsell confidently, and maintain high standards.
- Finally, you’ll stay up-to-date with Costa and Goldex guidelines, keep all store documents in order, and stay in regular communication with your Line Manager and Head Office — especially for payroll, HR, maintenance, and banking.
At the heart of Costa Coffee are our values.
We believe in Passion, Warmth, Trust and Courage.
We’re the No. 1 coffee brand in the UK for the 14th year in a row.
Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.
At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work.
We advocate collaboration and transparency.
And embrace differences in all that we do.
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
- Location
- Costa Coffee
32 London Rd
East Grinstead
RH19 1AG
UK - Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one.
Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world.
And there’s never been a better time to join us.
“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”
- Costa Coffee, 32 London Rd, East Grinstead, RH19 1AG, UK
- #J-18808-Ljbffr
Store Manager in East Grinstead employer: Costa
As an Assistant Costa Coffee Manager at our Bridgend location, you'll be part of a dynamic team within a healthcare environment, where we prioritise exceptional service and operational excellence. We offer a comprehensive benefits package, including career growth opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and shopping, ensuring that your hard work is recognised and rewarded. Join us to thrive in a supportive work culture that values your contributions and promotes wellness and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in East Grinstead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Costa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Costa
Don't be shy about reaching out to Costa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager in East Grinstead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Costa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Costa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
