At a Glance
- Tasks: Collaborate with teams to analyse business needs and improve processes using technology.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy competitive pay, share ownership, discounts, and private medical cover.
- Other info: Flexible working arrangements and excellent career development opportunities.
- Why this job: Make a real impact on technology solutions that enhance customer experiences.
- Qualifications: Experience as a Business Analyst in tech or digital environments.
The predicted salary is between 37800 - 46200 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. As a Business Analyst within our Enterprise Technology team, you’ll work across multiple projects, enterprise platforms and delivery teams to help shape technology and business change that supports Costa’s global operations. You’ll bridge the gap between business needs and technology solutions, helping shape requirements, improve processes, and ensure we deliver meaningful outcomes for our customers and colleagues.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes.
So, why Costa? Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP). Annual discretionary bonus scheme. Pension matched up to 10%. 50% discount in Costa-owned stores. Private medical cover.
What You’ll do:
- Partner with business and technology stakeholders to understand needs, challenges, and opportunities for improvement.
- Elicit, analyse and document business requirements, processes and user needs to support successful delivery.
- Facilitate workshops, discovery activities and stakeholder discussions to define problems and shape solutions.
- Translate business requirements into user stories, acceptance criteria, and clear documentation that supports successful delivery.
- Identify opportunities to improve business processes and ways of working through technology-enabled change.
- Support delivery teams through refinement, testing, business readiness and implementation activities, ensuring solutions deliver measurable value.
Who you are:
- Experienced working as a Business Analyst within a technology, digital or transformation environment, ideally supporting enterprise platforms or business services.
- Confident facilitating workshops, engaging stakeholders and building consensus across different teams.
- A proactive problem solver who enjoys turning complex challenges into clear, actionable outcomes.
Where you’ll work:
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most. We’re excited to be moving into a new home for our brand in St Albans in January 2027, where teams will work three days a week in person.
Business Analyst employer: Costa
As an Assistant Costa Coffee Manager at our Bridgend location, you'll be part of a dynamic team within a healthcare environment, where we prioritise exceptional service and operational excellence. We offer a comprehensive benefits package, including career growth opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and shopping, ensuring that your hard work is recognised and rewarded. Join us to thrive in a supportive work culture that values your contributions and promotes wellness and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Costa!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Costa, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Costa
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Costa’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
