At a Glance
- Tasks: Support the Store Manager in creating an efficient and vibrant coffee shop environment.
- Company: Join Costa Coffee, the UK's No.1 coffee brand with a passionate team.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and 28 days holiday.
- Other info: Great opportunities for career development and community involvement.
- Why this job: Be a brand ambassador and lead a team to deliver unforgettable coffee experiences.
- Qualifications: Experience in hospitality or retail, with strong leadership and people skills.
The predicted salary is between 26100 - 26100 £ per year.
- New Market Buildings, 1 Postern Gate, Bridgnorth, WV16 4BX, UK
- Permanent
- Retail Operations - Assistant Store Manager
Here at Costa Coffee, we want to inspire the world to love great coffee.
We’re all about embracing passion, energy and teamwork as we serve memorable moments for every one of our customers.
In this role, you’ll be the perfect partner in setting up the store for success.
A bit about the role
Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective.
That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee.
This is going to be so much fun.
- Becoming a brand ambassador and helping us shine
- Leading the team to deliver an unbeatable coffee experience for every customer
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
- Monitoring the store KPI report and translating it into daily and weekly actions
- Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff
A passion for coffee and people is just start of what we’re looking for. What else makes a great Assistant Store Manager?
- A love of the brand and excitement to be a part of it
- Supervisory/management experience and a background in hospitality or retail
- Equal love of teaching and learning – there are so many ways to help each other grow
- Ability to engage your team – be inspiring, empowering, honest, open and always there
- Adaptable and hands-on, ready to multitask and support wherever needed in a fast-paced environment.
- Professional and polished, always presenting yourself in line with brand standards and ready for every shift.
- Reliability to step into the Store Manager’s very cool shoes in their absence
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- 37.5 –hour week contract
- Six monthly paid bonus scheme
- 28 days Holiday including Bank Holidays
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card – 25% off food & drinks in any Costa store when you’re not working
- Refer a Friend Scheme
- Employee Assistance Programme
- Employee Recognition Scheme
And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
At Costa Coffee, our values are at the heart of everything we do.
Built on Discipline, Passion, Warmth, Trust, and Courage, these values guide our actions and drive our success.
We are proud to be the UK’s No.1 coffee brand for the 16th consecutive year — a reflection of our disciplined focus on delivering consistent quality and exceptional service.
When you join us, you become part of a genuine, passionate, and welcoming team committed to creating great experiences for our customers, supporting our communities, and working collaboratively with colleagues.
Gladius Holdings Ltd founded in 2000, is the largest Costa Coffee franchise in the West Midlands, proudly operating 39 stores, including four Drive-Thru locations.
We are also home to the 2023 Franchise Store of the Year, chosen from over 750 stores nationwide, highlighting our commitment to excellence and community.
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK at the time of application.
For any reasonable adjustments and general queries please contact careers@pioneersuk. com
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
- Location
- New Market Buildings
1 Postern Gate
Bridgnorth
WV16 4BX
UK - Reimagining coffee experiences to make a difference
We’ve been changing the coffee game since day one.
Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world.
And there’s never been a better time to join us.
“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”
- New Market Buildings, 1 Postern Gate, Bridgnorth, WV16 4BX, UK
- Permanent
- Retail Operations - Assistant Store Manager
- #J-18808-Ljbffr
Assistant Manager in Bridgnorth employer: Costa
As an Assistant Costa Coffee Manager at our Bridgend location, you'll be part of a dynamic team within a healthcare environment, where we prioritise exceptional service and operational excellence. We offer a comprehensive benefits package, including career growth opportunities through our Career Pathways and MyLearning programmes, as well as exclusive discounts on travel and shopping, ensuring that your hard work is recognised and rewarded. Join us to thrive in a supportive work culture that values your contributions and promotes wellness and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Bridgnorth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Costa, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Costa!
We think you need these skills to ace Assistant Manager in Bridgnorth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Costa, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Costa and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Costa that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Costa
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
