At a Glance
- Tasks: Lead a vibrant team and create an amazing customer experience at Costa Coffee.
- Company: Join Costa Coffee, a global brand with exciting growth plans.
- Benefits: Enjoy 50% off food and drinks, a smart pension, and bonus opportunities.
- Other info: Be part of a diverse and inclusive culture that values your individuality.
- Why this job: Shape your career while making a real impact in your community.
- Qualifications: Strong leadership skills and experience in team management required.
The predicted salary is between 40000 - 40000 £ per year.
Costa West Hampstead, 203 West End Lane, London, Greater London, United Kingdom
Store Manager – West Hampstead – Up to £40,000 per annum - Permanent
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. And as a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success - which means you’ll be:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are
We’re interested in your unique ingredients:
- A strong leader with experience managing and developing successful teams
- A forward‑thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
Store Manager - West Hampstead employer: Costa Limited
At Costa Coffee, we pride ourselves on being a vibrant and inclusive workplace where every team member can thrive. As a Store Manager in West Hampstead, you'll enjoy competitive benefits such as a generous pension scheme, substantial discounts, and performance bonuses, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us in shaping a culture that values diversity and empowers you to grow both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - West Hampstead
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Costa's values and mission. This way, you can show how your leadership style aligns with their passion for progress and customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you’ve developed teams and driven customer satisfaction in your previous roles.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early. Show them you’re serious about being a brand ambassador by demonstrating your enthusiasm for the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Store Manager - West Hampstead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for coffee and customer service shine through. We want to see how you can bring that Costa buzz to life in your role as Store Manager!
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with what we're looking for. Highlight your leadership experience and any achievements in team development or customer satisfaction – we love a good success story!
Be Authentic:We value diversity and authenticity, so don’t be afraid to show us who you really are. Share your unique ingredients and how they can contribute to our culture and values at Costa.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Costa Limited
✨Know Your Costa Coffee
Before the interview, dive deep into Costa's values and mission. Understand their commitment to customer service and community engagement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed a team or improved customer satisfaction. Highlight how you can inspire and develop others, as this is key to Costa's culture.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult customer or motivating a team during a busy shift. Think through these scenarios in advance and be ready to share your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their plans for growth or how they support team development. This shows your enthusiasm for the role and helps you gauge if Costa is the right fit for you.
