At a Glance
- Tasks: Design engaging digital experiences for Costa Express and Pacto vending machines.
- Company: Join Costa Coffee, a global leader in coffee innovation.
- Benefits: Enjoy flexible working, competitive pay, and amazing perks like discounts and bonuses.
- Other info: Be part of a diverse team that values passion, progression, and integrity.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: Creative UX/UI designer with experience in user-centred design and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.
Be part of the team shaping the future of Costa’s digital experiences, designing intuitive, accessible journeys for Costa Express and Pacto vending machines in high-traffic public spaces. Create digital solutions that delight customers, drive measurable impact, and perform reliably in the real world. Collaborate across teams to bring innovative ideas to life and help elevate the Costa digital experience worldwide.
We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.
What you’ll do:
- Design engaging, user-centred digital experiences for Costa Express and Pacto, creating intuitive journeys from selection to product vend and loyalty rewards.
- Collaborate with Product, Development and Data teams to define problem statements, set success metrics, validate solutions and ensure high-quality, accessible designs to WCAG standards.
- Build user flows, wireframes, high-fidelity screens and run usability testing to iterate based on insights, optimising experiences under real-world conditions.
- Contribute to and evolve the Costa Digital Design System, ensuring design consistency, component re-use and cross-channel coherence globally.
- Advocate for insight-led UX through facilitating workshops, ideation sessions, and supporting other designers across App, Web and Kiosk digital products when needed.
Who you are:
- Creative, user-focused designer experienced in UX and UI for kiosk, web and app, translating insights into intuitive, accessible digital experiences.
- Skilled in Lean UX, Design Thinking, prototyping, usability testing, and tools like Figma, Miro, and Adobe Creative Suite, with a strong eye for detail and brand consistency.
- Experienced in running research, defining hypotheses and success metrics, and turning data and insights into effective design solutions.
- Confident collaborator and communicator, facilitating workshops, presenting design decisions, and delivering high-quality solutions in fast-paced agile environments.
- Proven track record delivering scalable, production-ready designs for high-volume public devices, with knowledge of accessibility, internationalisation, loyalty mechanics, and design systems.
So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
- An annual discretionary bonus scheme, based on business results and individual contribution.
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%.
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
- 50% discount in all Costa-owned stores, and 25% off in other participating stores.
- Private medical cover thanks to our Private Healthcare scheme.
Location - Where you’ll work:
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.
This role will also involve occasional visits to our Costa Express office in Loudwater, High Wycombe, for in-person access to development machines, collaboration with team members and moderated usability testing.
We believe in living life with heart – and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings.
Grounded in our core values, Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players we strive to make a meaningful impact in everything we do.
UX/UI Designer in St Albans employer: Costa Limited
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. With a strong focus on employee growth through inspiring experiences and development programmes, our team members enjoy unique benefits such as flexible working arrangements, share ownership opportunities, and generous discounts. As we prepare to move into a new, inspiring office in St Albans, you'll be part of a community that values passion, progression, and inclusivity, making every day at Costa a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land UX/UI Designer in St Albans
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Costa Limited for a UX/UI Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Costa Limited before they go live!
We think you need these skills to ace UX/UI Designer in St Albans
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX/UI Designer at Costa Limited, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Costa Limited does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Costa Limited. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Costa Limited.
How to prepare for a job interview at Costa Limited
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Costa Limited, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Costa Limited might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Costa Limited!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Costa Limited is looking for.
