At a Glance
- Tasks: Lead technical assessments and ensure quality standards across the MENA supply chain.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy a share investment plan, annual bonuses, and discounts at Costa stores.
- Other info: Be part of a passionate community that values integrity and progression.
- Why this job: Make a real impact on quality and safety in a dynamic environment.
- Qualifications: Degree in Food Science or related field; experience in food safety and quality management.
The predicted salary is between 37000 - 37000 £ per year.
- Posted Tuesday 28 July 2026 at 22:00 | Expires Wednesday 12 August 2026 at 21:59
- Technical Manager - EMENA Franchise
At Costa Coffee, we are what we craft.
We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola system.
Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As our Technical Manager – EMENA Franchise you will take responsibility f or technical governance and performance monitoring across the end‑to‑end supply chain in the MENA region, ensuring supplier and partner compliance with the Costa Quality Management System, Global Partner Technical Policy, and all legal requirements, with a clear focus on driving continuous improvement.
Our teams make a difference.
Whether through bold brand building, inspiring product launches, developing compelling campaigns or supporting our partners on the ground, we stir up success together.
And as a Technical Manager - EMENA Franchise, there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity — with some brilliant perks:
- Own a piece of Costa’s success through our Share Investment Plan (SIP)
- Annual discretionary bonus scheme
- Smart pension with employer matching up to 10%
- 50% discount in Costa‑owned stores and 25% off in participating stores
- Private medical cover
- More perks here: https://bit. ly/costaperks
We’re proud to be a great place to work where everyone can bring their unique self.
Our culture is built on our values — Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Technical Manager – EMENA Franchise means balancing strategy with hands on impact.
You will
- Lead technical assessments, reviews, and audits with franchise partners, using QMS performance data, technical reporting, and trend analysis to drive corrective actions, resolve escalations, strengthen governance, and embed a culture of continuous improvement.
- Manage technical, food safety, and quality escalations, leading investigations, root-cause analysis, and corrective actions to protect consumers and maintain Costa brand standards.
- Build strong cross-functional partnerships across , Operations, Food & Beverage, Brand Excellence, and Retail Operations teams to embed technical standards and support operational excellence.
- Support technical commercialisation activities, ensuring products and suppliers consistently meet agreed quality and specification standards.
- Deliver technical training and coaching to partners, ensuring compliance with Costa’s QMS, policies, and legal requirements.
- Provide regional technical insight, contributing to governance, sustainability initiatives, technical concessions, and support the ongoing development of global technical strategy across EMENA
Who you are
It’s your unique ingredients we’re interested in
- Degree or HND in Food Science, Science, or a related discipline.
- Strong knowledge of food safety, hygiene, allergen management, HACCP, and food legislation.
- Experience managing supplier quality, product quality, and technical commercialisation processes.
- Qualified ISO Lead Auditor with knowledge of quality management systems such as ISO 9001, FSSC 22000, BRC, or IFS.
- Skilled in root cause analysis and continuous improvement methodologies, including Lean principles and problem-solving tools.
- Experience working across international markets, with the flexibility to travel and build relationships with global suppliers and partners.
- #J-18808-Ljbffr
UAE - MENA Technical Manager in St Albans employer: Costa Limited
At Costa Limited, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and adaptability are celebrated. As a Barista at our Fortress Blvd Omega location in Burtonwood, you'll enjoy flexible shifts, a generous 50% discount on food and drinks, and opportunities for personal growth within a supportive environment dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land UAE - MENA Technical Manager in St Albans
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like Costa Limited.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from Costa Limited!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like Costa Limited, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at Costa Limited, and they might have insider tips or referrals just for you!
We think you need these skills to ace UAE - MENA Technical Manager in St Albans
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Costa Limited, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Costa Limited.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Costa Limited. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Costa Limited. It shows you're committed to your professional development.
How to prepare for a job interview at Costa Limited
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Costa Limited’s mission.
