At a Glance
- Tasks: Collaborate on tech projects to enhance coffee experiences and improve business processes.
- Company: Join Costa Coffee, a global brand reimagining coffee in over 50 countries.
- Benefits: Enjoy competitive pay, share ownership, discounts, and private medical cover.
- Other info: Flexible working arrangements and excellent career growth opportunities await you.
- Why this job: Make a real impact by bridging business needs with innovative technology solutions.
- Qualifications: Experience as a Business Analyst in tech or digital environments is essential.
The predicted salary is between 37800 - 46200 £ per year.
Posted Sunday 16 August 2026 at 22:00 | Expires Monday 31 August 2026 at 21:59
At Costa Coffee, we are what we craft.
We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System.
Whether you get your coffee in a store, from a machine, at home, or on the go, we’vegot you covered.
As a Business Analyst within our Enterprise Technology team, you'llwork across multiple projects, enterpriseplatformsand delivery teams tohelp shapetechnologyandbusinesschange that supports Costa’s global operations.
You’llbridge the gap betweenbusinessneeds and technology solutions, helping shape requirements, improveprocesses, and ensure we deliver meaningful outcomes for our customers andcolleagues.
Our teams make a difference.
Whetherthat’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menuitem; together, we stir up success.
We may be a global brand, but wehaven’tforgotten our roots. That’swhere the Costa Foundation and our fantastic community agenda come in.
We also want to help yougrowinyour career through amazing experiences, our apprenticeship scheme, and developmentprogrammes.
And as a Business Analyst, there’snever been a better time to join.
So, why Costa?
- Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP).
- Annual discretionary bonus scheme.
- Pension matched up to 10%.
- 50% discountin Costa-owned stores.
- Private medical cover.
- What You’ll do
- Partner with business and technologystakeholdersto understandneeds, challenges, and opportunities for improvement.
- Elicit, analyseand document business requirements, processesand user needsto support successful delivery.
- Facilitate workshops, discoveryactivitiesand stakeholder discussions todefine problems and shape solutions.
- Translatebusinessrequirements into user stories, acceptancecriteria, andclear documentation that supports successful delivery.
- Identifyopportunities to improve business processes and ways of working through technology-enabledchange.
- Supportdelivery teams through refinement, testing, businessreadinessand implementation activities, ensuring solutions deliver measurable value.
Who you are
- Experiencedworking as a Business Analyst withina technology, digitalor transformation environment, ideallysupporting enterprise platforms or business services.
- Confident facilitating workshops, engagingstakeholdersand building consensusacrossdifferent teams.
- A proactive problem solver who enjoys turning complex challenges into clear, actionableoutcomes.
- Where you'll work
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most.
We’reexcited to be moving into a new home for our brand in St Albans in January 2027, where teams will work three days a week in person.
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Business Analyst in St Albans employer: Costa Limited
At Costa Limited, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and adaptability are celebrated. As a Barista at our Fortress Blvd Omega location in Burtonwood, you'll enjoy flexible shifts, a generous 50% discount on food and drinks, and opportunities for personal growth within a supportive environment dedicated to delivering exceptional customer experiences.
