At a Glance
- Tasks: Lead a vibrant team and create an amazing customer experience at Costa Coffee.
- Company: Join the global coffee brand with exciting growth plans and a supportive culture.
- Benefits: Enjoy 50% off food and drinks, a matched pension, and bonus opportunities.
- Other info: Embrace diversity and inclusion in a dynamic work environment with great career prospects.
- Why this job: Be a key player in shaping a welcoming community hub while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for customer service.
The predicted salary is between 40000 - 40000 £ per year.
Costa West Hampstead, 203 West End Lane, London, Greater London, United Kingdom
Posted Wednesday 20 May 2026 at 22:00 | Expires Friday 12 June 2026 at 21:59
Store Manager – West Hampstead – Up to 40,000 per annum - Permanent
At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day. And as a Store Manager, you can too.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
- Creating the perfect setting that customers want to come back to again and again
- Taking ownership with brilliant management of sales, profit, our teams, and recognition
- Training and developing your team to become the best they can be
Who you are:
- A strong leader with experience managing and developing successful teams
- A forward‑thinker with one eye on where we’re heading and the other on the bigger picture
- An ambitious character who wants to be part of our growth journey
- A brand ambassador dedicated to maintaining high standards
Store Manager - West Hampstead in London employer: Costa Limited
At Costa Coffee, we pride ourselves on being a vibrant and inclusive workplace where every team member can thrive. As a Store Manager in West Hampstead, you'll enjoy competitive benefits such as a generous pension scheme, substantial discounts, and the potential for significant bonuses, all while leading a passionate team dedicated to delivering exceptional customer experiences. Join us in shaping a culture that values diversity and empowers you to grow both personally and professionally in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - West Hampstead in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Costa's social media and website to see what they're all about. This will help you connect with their values and show you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved customer service. We want to hear how you can bring that 'Costa buzz' to life in your role as Store Manager.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities Costa really values in a Store Manager, giving you an edge.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Costa family and ready to stir up some success!
We think you need these skills to ace Store Manager - West Hampstead in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for coffee and customer service shine through. We want to see how excited you are about the role and how you can contribute to the Costa buzz!
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your leadership experience and any achievements that demonstrate your ability to drive sales and develop teams. We love seeing how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for Costa. Share specific examples of how you've met customer needs and created a welcoming environment. We appreciate a personal touch!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Costa Limited
✨Know Your Coffee
As a Store Manager at Costa, you'll need to show your passion for coffee and customer service. Brush up on the different types of coffee, brewing methods, and what makes Costa unique. This knowledge will not only impress your interviewers but also demonstrate your commitment to the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you motivated your team or resolved conflicts. This will highlight your ability to lead and inspire others, which is crucial for the role.
✨Understand the Community
Costa values community engagement, so do your homework on West Hampstead. Be ready to discuss how you would attract new customers and create a welcoming environment. Showing that you understand the local culture will set you apart from other candidates.
✨Embrace the Company Values
Familiarise yourself with Costa's core values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players. Prepare to discuss how these values resonate with you and how you can embody them as a Store Manager.
