At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive salary, bonuses, discounts, and a matched pension scheme.
- Other info: Comprehensive training programme with career growth opportunities in a supportive environment.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and strong communication skills.
The predicted salary is between 36450 - 36450 £ per year.
Field Service Engineer – Leeds Area – From £36,450 per annum - Permanent (LS22, LS23, LS24, HG5, YO51 Postcodes Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
Why Costa?
- Access to the Coca-Cola share scheme including matched contributions
- An annual discretionary bonus scheme, based on business results and individual contribution.
- High spec van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training:
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.
Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.
We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.
We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 in 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Leeds Area employer: Costa Limited
At Costa Coffee, we pride ourselves on being a fantastic employer that values personal and professional growth. As a Field Service Engineer in the Leeds area, you'll enjoy competitive benefits including a high-spec van for personal use, generous discounts, and access to our City & Guilds Assured training programme, all within a supportive and inclusive work culture that encourages you to bring your authentic self to work. Join us in making a difference in coffee-growing communities while advancing your career in a globally recognised brand with strong local roots.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Leeds Area
✨Tip Number 1
Get to know the company! Before your interview, dive into Costa Coffee's values and community initiatives. This will help you connect your skills as a Field Service Engineer to their mission, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to fault diagnosis and customer service. We want you to feel confident when discussing how you can keep their equipment running smoothly and serve up those smiles.
✨Tip Number 3
Show off your people skills! As a Field Service Engineer, you'll be interacting with partners regularly. Share examples of how you've handled pressure and resolved issues in the past to demonstrate your calm and friendly approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Costa family and ready to contribute to their amazing coffee experiences.
We think you need these skills to ace Field Service Engineer - Leeds Area
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Mention any experiences or moments that highlight why you’re excited about working with Costa and how you can contribute to our mission of crafting amazing coffee experiences.
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant skills and experiences, especially in electrical or mechanical engineering. We want to see how your background aligns with what we do at Costa!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your personality while keeping it professional.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Costa Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical and mechanical engineering. Familiarise yourself with common faults and repairs for coffee machines, as well as the specific equipment used by Costa Coffee. This will show that you're not just a people person, but also an efficiency expert ready to tackle any challenge.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with partners regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues calmly under pressure, as this will highlight your ability to serve up smiles while solving problems.
✨Emphasise Your Adaptability
Costa values agility and adaptability. Be ready to discuss situations where you've had to quickly adjust to new challenges or environments. Highlight your experience in using service equipment and how you've managed to keep operations running smoothly, even when things get tough.
✨Engage with Their Values
Familiarise yourself with Costa's culture and values, such as 'Disciplined to Deliver' and 'Courage to Challenge'. During the interview, weave these values into your responses to demonstrate that you align with their mission. This shows that you're not just looking for a job, but are genuinely interested in contributing to their community agenda and growth.
