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For Companies At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Enjoy competitive pay, bonuses, discounts, and a matched pension scheme.
- Why this job: Be part of a team that values growth, diversity, and making a difference.
- Qualifications: Experience in electrical or mechanical engineering and a passion for problem-solving.
- Other info: Comprehensive training programme to help you excel in your role.
The predicted salary is between 29100 - 41900 £ per year.
Field Service Engineer – East Cheshire – From £35,100 per annum - Permanent (WA16 or South SK Postcodes or CW10, CW11, CW12 Postcodes Only)
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes.
So, why Costa? We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- Bonus up to 10%
- High spec Ford van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.
Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy – encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!
Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Knutsford employer: Costa Limited
Contact Detail:
Costa Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Knutsford
✨Tip Number 1
Get to know the company! Before your interview, dive into Costa Coffee's values and mission. This way, you can show how your skills align with their goals and make a lasting impression.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering. Think about how you can highlight your problem-solving skills and customer service experience.
✨Tip Number 3
Show off your personality! Costa values diversity and inclusion, so don’t be afraid to let your true self shine during the interview. Share your unique experiences and how they’ve shaped you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Costa.
We think you need these skills to ace Field Service Engineer - Knutsford
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let your love for coffee shine through! Mention any experiences or skills that relate to the coffee industry or customer service. We want to see how you can contribute to our mission of crafting amazing coffee experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your technical skills and experience in electrical or mechanical engineering. We’re looking for specific examples that demonstrate your problem-solving abilities and customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our Costa family!
How to prepare for a job interview at Costa Limited
✨Know Your Equipment
Familiarise yourself with the types of equipment you'll be working on as a Field Service Engineer. Understand common faults and solutions, so you can confidently discuss your troubleshooting skills during the interview.
✨Showcase Your People Skills
Since customer service is key in this role, prepare examples of how you've successfully communicated with clients or resolved issues in the past. Highlight your ability to stay calm under pressure and deliver first-class service.
✨Emphasise Continuous Improvement
Costa values growth and development, so be ready to talk about how you strive for improvement in your work. Share any experiences where you’ve taken initiative to learn new skills or enhance your efficiency.
✨Align with Costa's Values
Research Costa Coffee’s culture and values, such as 'Disciplined to Deliver' and 'Win with Warmth'. Be prepared to discuss how your personal values align with theirs, showing that you’re a great fit for their team.
