At a Glance
- Tasks: Shape Costa's learning and leadership strategy to empower teams for success.
- Company: Join Costa Coffee, a global brand reimagining coffee experiences.
- Benefits: Enjoy competitive perks like share ownership, bonuses, and discounts.
- Other info: Flexible working environment with exciting career growth opportunities.
- Why this job: Make a real impact on team growth and community development.
- Qualifications: Experience in learning and talent development within complex organisations.
The predicted salary is between 32400 - 39600 £ per year.
Head of Global Learning & Development
At Costa Coffee, we are what we craft.
We'rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System.
Whether you get your coffee in a store, from a machine, at home, or on the go -we'vegot you covered.
An exciting opportunity to shape Costa's learning and capability agenda, ensuring our leaders and teams have the skills and confidence to succeed today and in the future.
Our teams make a difference.
Whetherthat'sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but wehaven'tforgotten our roots.
That'swhere the Costa Foundation and our fantastic community agenda come in.
Whatever your role, you can help us change lives in coffee growingcommunities andhelp your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Head of Learning, Leadership & Capability, there'snever been a better time to join.
So, why Costa?
Wedidn'tbecome a global coffee brand by sitting back.
When you work here, you join a community that values passion, progressionand integrity, with somepretty brilliantperksto sweeten the deal:
- Own a piece of Costa's success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
- An annual discretionary bonus scheme, based on business results and individual contribution.
- A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
- The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
- 50% discount in all Costa-owned stores, and 25% off in other participating stores
- Private medical cover thanks to our Private Healthcare scheme
• Andthat'snot all. Explore even more of ourperkshere
We're passionate about being a great place to work, where you can bring your unique self into our mix.
We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
- Whatyou'lldo
- You'll help shape Costa's learning, leadership and capability agenda by:
- Developing and delivering Costa's learning, leadership and capability strategy, ensuring our people have the skills and confidence to succeed now and in the future.
- Leading leadership development, technical learning, early careers and apprenticeship programmes that build capability and support high-performing teams across the business.
- Partnering with business leaders and People teams to identify future capability needs and create impactful learning pathways that support our strategic priorities.
- Fostering a strong learning culture that encourages growth, career development and continuous improvement.
- Using data, insight and external best practice to design innovative, measurable learning experiences that deliver meaningful business outcomes.
Who you are
You'll bring the experience, insight and leadership needed to help our people grow and perform at their best, including:
- Significant experience leading learning, leadership development or talent development within a complex organisation, ideally operating across global and retail environments.
- A proven track record of designing and delivering enterprise-wide learning and capability strategies that drive measurable impact.
- Strong expertise in adult learning, learning design, facilitation and modern learning methodologies.
- Excellent commercial judgement, with the ability to translate business strategy into practical capability plans that support organisational performance.
- Experience leading early careers, apprenticeship or accredited learning programmes.
Where you'll work
Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most - whether that's a team moment, a creative session, or simply coming together to share ideas.
We're excited to be moving into anew home for our brand in St Albans in January 2027 - an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.
Head of Global Learning & Development employer: Costa Limited
At Costa Limited, we pride ourselves on being an excellent employer, offering a vibrant work culture where teamwork and adaptability are celebrated. As a Barista at our Fortress Blvd Omega location in Burtonwood, you'll enjoy flexible shifts, a generous 50% discount on food and drinks, and opportunities for personal growth within a supportive environment dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Global Learning & Development
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Costa Limited looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Head of Global Learning & Development at Costa Limited, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Head of Global Learning & Development
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Costa Limited, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Costa Limited and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Costa Limited
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Costa Limited might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Costa Limited.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
