At a Glance
- Tasks: Diagnose and repair coffee equipment while delivering top-notch customer service.
- Company: Join Costa Coffee, a global brand with a community-focused mission.
- Benefits: Competitive salary, 50% food discount, share scheme, and a smart pension.
- Other info: Comprehensive training programme to help you grow and succeed in your role.
- Why this job: Be part of a team that crafts amazing coffee experiences and supports local communities.
- Qualifications: Experience in electrical or mechanical engineering and strong problem-solving skills.
The predicted salary is between 36450 - 36450 £ per year.
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered. We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too. We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And there’s never been a better time to join us as a Field Service Engineer.
So, why Costa? We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
- Access to the Coca-Cola share scheme including matched contributions
- An annual discretionary bonus scheme, based on business results and individual contribution.
- High spec van for business and personal use (optional)
- 50% discount on all your favourite food and drinks in Costa owned stores
- A smart pension that is matched up to an amazing 10%
- The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:
- Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
- Communicating issues, problems and solutions through escalation points
- Serving up smiles with first-class customer service for our partners
Who you are
It’s your unique ingredients we’re interested in:
- An agile worker with experience using service equipment in an electrical or mechanical engineering role
- An efficiency expert ready to keep our equipment operating effectively
- A people person who can stay calm under pressure
Our training
We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers. Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today. We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand. Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support your day to day! Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement. We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.
Working pattern: 37.5 hours a week, 1 / 4 weekends
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
Field Service Engineer - Birmingham employer: Costa Limited
At Costa Coffee, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. As a Field Service Engineer in Birmingham, you'll enjoy competitive benefits such as a high-spec van for personal use, generous discounts, and access to our City & Guilds Assured training programme, ensuring your professional growth while making a positive impact in local communities. Join us to be part of a global brand with a strong commitment to employee development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Costa Coffee's values and mission. This way, you can show how your skills align with their goals and make a lasting impression.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service engineering. Think about how you can highlight your problem-solving skills and customer service experience.
✨Tip Number 3
Show your passion for coffee! Whether it’s sharing your favourite brew or discussing how you can enhance customer experiences, let your enthusiasm shine through during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Field Service Engineer - Birmingham
Some tips for your application 🫡
Show Your Passion for Coffee:When you're writing your application, let your love for coffee shine through! Mention any experiences or moments that highlight why you want to be part of the Costa family and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant skills and experiences, especially in electrical or mechanical engineering, and don’t forget to mention your customer service skills!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Costa Limited
✨Know Your Equipment
As a Field Service Engineer, you'll be working with various coffee machines. Brush up on your knowledge of electrical and mechanical systems related to these machines. Familiarise yourself with common faults and solutions, so you can impress during the technical questions.
✨Showcase Your People Skills
Customer service is key in this role. Prepare examples of how you've successfully communicated with clients or resolved issues in the past. Highlight your ability to stay calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Research Costa Coffee
Understand Costa's mission, values, and community initiatives. Be ready to discuss how you align with their culture of diversity, equity, and inclusion. Showing that you’re passionate about their brand will set you apart from other candidates.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the training programme, career development opportunities, and what success looks like in the Field Service Engineer role. This shows your genuine interest in growing with the company.
